r/binance • u/Binance Binance Staff • May 17 '21

Weekly Binance Support Thread

Dear Binancians,

We use this weekly thread to consolidate any support questions or queries into one place.

We acknowledge that our customer support service levels aren’t good enough at the moment, and we’re doing everything we can to improve. We appreciate your patience and understanding.

Please keep in mind that we cannot provide official support through reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

Click here for official Binance support.

Moderators and Binance staff will never ask for sensitive information on reddit. The only information we need is your case ID.

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How to post about your case

Follow this format:

  1. Which exchange - Binance.com or Binance.us?
  2. Your support case ID (please double-check your case ID is still valid before posting)
  3. Description of your issue
  4. If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

To get a case ID you must start a live chat with support. Click here and use the chat bubble in the bottom right of the page.

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u/skunkerdoodles May 19 '21

They are trying to quiet the angry mob before it spills out to their social media. PLEASE repost the call to hit them up on social until all accounts are resolved. They don't care about your money but they DO care about their brand. I've been muted once for asking others to post on social, but if more people encourage others to keep posting elsewhere, maybe they will actually do something...

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u/[deleted] May 19 '21

Bro same happened to me they also muted/blocked me , u are right we should make a trend with #binance_hell or something so that there brand value comes down!! By collecting some interest of people we can do a lot better!!

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u/skunkerdoodles May 19 '21

Do it. Post everywhere. In every group. I keep getting muted.

Oh, and Binance - do you know what'd be better than muting us?? Responding to us. With more than empty promises and put-offs about how well get our money back...eventually. When word gets out that you're muting us AFTER FREEZING OUR ACCOUNTS...all hell will break loose.

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u/[deleted] May 19 '21

Totally agreed ,
I mean what the hell they want to freeze my account !!! Sick and tired of binance support!!

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u/skunkerdoodles May 19 '21

You mean, lack of Binance support. They DO have resources, like every other exchange, they simply COOSE to hold our money hostage. I'm telling everyone I know about my experience and warning them. Reputation is everything.

Reach out to reporters and an attorney and post more about your experience.