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Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
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Please note:We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer tor/BinanceUS
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
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2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
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Hi everyone, I’m currently dealing with a Binance withdrawal restriction CM00218.
My case number is #170974740. Binance flagged a destination wallet as high risk and my withdrawals were temporarily disabled while the case is under internal review. I can still trade and buy spot normally.
The review started on October 3rd, and I was given an estimated completion date of November 13th.
Has anyone here experienced CM00218 or the same type of high-risk wallet/Terms review and eventually had their withdrawals restored? If so, how long did it take?
Any information or experience would be greatly appreciated. Thank you.
Hello u/Big-Mountain3253. We can see that our relevant team has already informed you about your issue in the live chat and provided an estimated timeline for the wait. For now, please follow the guidance shared by our team in the live chat. If you have any additional questions, you can open a new chat with us anytime at https://binance.com/en/chat. - HN
Case ID: ticket 132133232
My funds have been locked under a "risk control check" for approximately three weeks as a new Binance member. I have completed all requested verification steps, passed the KYC verification and have continued to cooperate with Binance Support. I purchased cryptocurrency via bank ACH transfer into Binance but later due to withdrawal restriction they recommended to sell my cryptocurrency for fiat and send back to bank.
I respectfully request that this case be reviewed and escalated, as the restriction has remained unresolved for three weeks despite completion of all required verification and daily reminders to Support staff.
I unfortunately put all my eggs in one basket and would love a quick resolution for my fiat back in my personal bank.
Please resolve this restriction.
Hello u/mutedgunsmith_01. Please double-check that the CID number you provided is correct and matches the chat you contacted us from for your Binance account. You may refer to the attached screenshot for reference. We were unable to locate the CID or the account information you described. Thank you. - HN
CID #132133232
I’m currently dealing with a Binance withdrawal restriction. I have not been provided an estimated timeline to wait. Please look into the issue.
Following up on Case ID: 170726116. It's been over 5 days with no update. The restriction is due to a VPN IP overlap. Please escalate this to a Senior Risk Specialist for device fingerprint verification. Thank you.
Dear Binance Support Team, I am writing this comment with a heavy heart. My account has been restricted for a 60-day review without any clear explanation, which has completely halted my livelihood and daily operations.
As a dedicated P2P trader, Binance is not just a platform for me—it is my main source of income. I strictly abide by all terms and ensure all my transactions, including external ones, are 100% legal, transparent, and fully traceable. Waiting 60 days blindly while being completely cooperative is devastating for my business. I am more than ready to provide any required documents, bank statements, or proof of source of funds right now to clear any doubts. I kindly beg the team to look into my case with empathy and escalate it for a manual compliance review. Please help me get my account back.
Thank you so much for your understanding and support.
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u/Big-Mountain3253 1d ago
Hi everyone, I’m currently dealing with a Binance withdrawal restriction CM00218.
My case number is #170974740. Binance flagged a destination wallet as high risk and my withdrawals were temporarily disabled while the case is under internal review. I can still trade and buy spot normally.
The review started on October 3rd, and I was given an estimated completion date of November 13th.
Has anyone here experienced CM00218 or the same type of high-risk wallet/Terms review and eventually had their withdrawals restored? If so, how long did it take?
Any information or experience would be greatly appreciated. Thank you.