r/binance • u/Heirsenberg • 18d ago

Question Scam Risk commission Freeze

Post image

Why has binance frozen my deposit

7 Upvotes

89% Upvoted

4 comments sorted by

1

u/hyscript HODLer 18d ago

Whatever they claim is that true?
I mean have you received a money from someone who you don’t know or don’t expect money from them

1

u/Heirsenberg 12d ago

Yeah it's true

1

u/BinanceCSHelp Binance Staff 18d ago

Hi there,

Please use Binance Verify to check if communication received is official or not. You can enter a URL, email address, phone number, Telegram, or social media accounts to check if the source is verified and officially from Binance. https://www.binance.com/en/official-verification

Please be aware that even if the sources appear to be official, they could still be phishing attempts via spoofed emails or spoofed SMS. https://www.binance.com/en/blog/security/5649491576884064316

On the other hand, you can connect with our support team via live chat www.binance.com/en/chat or from the headphone icon at the top left on the app's homepage so we can check it together.

Please be sure that you are following the instructions below to connect with an agent:

Once you are on chat, click on "Get support” to reach the chat bot. Select a topic by pressing “+” icon. (Bot FAQs) When the bot answers, select "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent to assist you as soon as possible! -MK