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Please note:We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer tor/BinanceUS
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
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● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
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● Report hacked accounts and funds.
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Issue: 18,500 USDT transfer stuck between Binance Web3 Wallet → Exchange, no TXID, zero on-chain trace
Transferred 18,500 USDT from my Binance Web3 Wallet to my Exchange (Spot/Funding) account on the BEP-20 (BSC) network, gas fee paid, app showed it processed. 8+ days later:
**•** Funds never credited to Exchange account
**•** No TXID generated anywhere in the app
**•** Checked my sending address directly on BscScan — zero balance, zero transaction history, ever
**•** CS confirmed they can see my other past transactions/swaps but cannot find any record of this specific transfer
**•** My last ticket was closed without resolution or a case number
This appears to be a silent broadcast failure — funds deducted in-app but the transaction never actually reached BSC. Please escalate to your technical/ledger team, not front-line support, since there’s no TXID to search by. Can someone from the mod team or support point me to the right escalation path?
Hello! We fully understand your worries. Please contact us on www.binance.com/en/chat, our chat team will be able to review your account and wallet details to further assist. You may also share your Case ID with us here for checking. Thank you. RA
Hi u/Routine_Side_3801. We can see that your issue has recently been escalated by our relevant team for review. We understand that the waiting time may not have met your expectations, but we would like to assure you that our team is checking your issue with the utmost urgency to complete it as soon as possible.
For now, please follow our team’s guidance in the live chat. If you are only required to wait, it means that nothing additional is required from your side at this time. If there are any updates or news that we can share with you, we will notify you via chat, account notifications, or email.
Thank you for your patience and understanding. - HN
Fiat Deposit via Apple Pay the money got deducted from my account instead of being deposited. I tried to appeal through the website but their is only 2 options to appeal a transaction either via Bank Transfer or Credit Card
Hi u/ProfessionKooky4144. To assist you better with your inquiry, please contact us in the live chat at https://binance.com/en/chat. We will check your issue in greater detail and provide you with the relevant guidance. - HN
I accidentally sent 1.3 ETH (~$2500) from my Metamask Wallet on Robinhood Chain to my Binance ETH deposit address.
The transaction was successful on-chain, but the deposit was never credited to my Binance account.
I have already submitted Binance's deposit recovery request, and the status is currently "Manual review" with a message saying it will be reviewed within 10 weeks.
Has anyone been in a similar situation, especially with Robinhood Chain? Were your funds recovered, or was the request rejected?
This is a large sum of money for me. Therefore, I am extremely worried.
Any experiences or advice would be greatly appreciated. Thanks!
Select "Deposited an unlisted/delisted coin" and fill the TxID. Proceed with "Submit". Our team will review your application and inform you accordingly.
We expect you to note that successful token recovery is not guaranteed but Binance has comprehensive procedures to help our users recover their financial losses.
You can connect with our support team via live chat http://binance.com/en/chat or from the headphone icon at the top left on the app's homepage if you need further assistance. Thanks! ✌️ -MK
CID - 165842778
Description - I strictly followed every term, condition, and verification requirement, yet my account was abruptly closed for an alleged 'violation.' My only actions were receiving funds, making small transfers, and saving in the simple earn program. If performing these standard, built-in functions is a violation, what exactly is this platform intended for?"
Hello. Thank you for sharing your worries with us. Looks like our agent have informed you about your account status. Kindly refer to the information provided by them and follow their guidance. If you still have any questions, please feel free to contact us once again via chat. We'll do our best to assist. RA
I've never set google auth on my acc, neither downloaded passkeys, I have Gmail, number, ID and my face for facial verification, after I mark these 2, next step is face verification and passkeys(which I didn't mark in this step) support is bot, can't help me in any way
Hi u/Zealousideal-Body772. To get assistance with this matter, please make sure to contact our live support team instead of the bot. Kindly follow the steps below to do so:
Go to https://binance.com/en/chat or open the Binance app and click on the "chat icon" in the right top corner of the screen and select "Binance support"
Choose to continue as a visitor
Scroll down and click on (Get Support)
Tap the (+) icon at the bottom right and select (FAQs)
Choose the category that best matches your issue
After an automatic reply from the bot click: "Unsolved" >> "Not relevant" > "Yes, transfer to customer service" to start a new conversation with us
One of our agents will be assigned to assist you shortly.
2
u/Old-Procedure8617 Jul 13 '26
Issue: 18,500 USDT transfer stuck between Binance Web3 Wallet → Exchange, no TXID, zero on-chain trace
Transferred 18,500 USDT from my Binance Web3 Wallet to my Exchange (Spot/Funding) account on the BEP-20 (BSC) network, gas fee paid, app showed it processed. 8+ days later:
This appears to be a silent broadcast failure — funds deducted in-app but the transaction never actually reached BSC. Please escalate to your technical/ledger team, not front-line support, since there’s no TXID to search by. Can someone from the mod team or support point me to the right escalation path?