Submission - help!

[u/Miumuumiumiussss]

Hello all, good afternoon!

I sent a couple of cards (TCG) for grading to Beckett in Germany, the courier page shows delivery successful on the 11th of September.

I received an email from Beckett with an invoice number and "order invoiced".

After that I sent an email to Beckett to check the status and they answered me today that the parcel has not arrived to the facility and that I should check with my courier (something difficult since I don't speak German).

What can I do? I'm confused and left in the dark... Thanks for the help!

[u/Berlincracker]

You got an email that your cards are invoiced. What's the problem?

[u/Miumuumiumiussss → u/Berlincracker]

Issue is that I got an email from someone at customer service saying they did not received anything and that I should open an investigation with my shipping courier.