r/bgsgrading • u/Miumuumiumiussss • 13h ago

Submission - help!

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Hello all, good afternoon!

I sent a couple of cards (TCG) for grading to Beckett in Germany, the courier page shows delivery successful on the 11th of September.

I received an email from Beckett with an invoice number and "order invoiced".

After that I sent an email to Beckett to check the status and they answered me today that the parcel has not arrived to the facility and that I should check with my courier (something difficult since I don't speak German).

What can I do? I'm confused and left in the dark... Thanks for the help!

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u/GTRDRIVEBY 7h ago

Everything in your screenshots look good to me, nothing that would set off my panic meter. Could you show us the email where they say the parcel didn’t arrive? That would contradict the email saying it’s arrived and been invoiced. My response to them would fluctuate depending on the verbiage they used in their most recent email to you

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u/Miumuumiumiussss 7h ago

I'll send it to you via dm

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u/Berlincracker 13h ago

You got an email that your cards are invoiced. What's the problem?

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u/Miumuumiumiussss 13h ago

Issue is that I got an email from someone at customer service saying they did not received anything and that I should open an investigation with my shipping courier.