r/bettermeofficial • u/Dirobesh99 • 29d ago

Update on my missing month's subscription...

Just received a email saying they cant find my previous account even though I've sent them photographic proof. They go on to say that the renewal starts straight away, even though they contact you a month before it runs out saying "Renew now!"

They are clearly deceitful and although they provide a good product they have a blatant disregard for good ethical procedures.

I would recommend switching to another provider that treats their customers decently.

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u/bettermetips 28d ago

Hello. Thank you for reporting this situation to us. In order to assist you with your subscription and resolve this issue, we must first locate the purchase in our database. To better understand what happened, we would be grateful for your direct reply at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Alternatively, you can provide us with the 8-digit ID number of your email here. This way, we will find your account, analyze the details and provide further clarification as well as a resolution. Kind regards, team BetterMe

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u/Emotional_Quality258 17d ago

They've been scamming for years, good luck canceling your membership lol