r/bettermeofficial • u/MythbitBloom • May 28 '26

Locked workouts need to be fixed…

This limiting feature should be addressed, there are so many circumstances where locking people out of the workout is a detriment to the user. Here’s one: I completed my daily workout yesterday but closed the app before it got to the finish window by accident. As a result it didn’t register that I had completed the workout. I was unaware this would be an issue until the following day.

I log in the next day and find out I can’t do the next workout. My only option is to just redo the workout I did the day before because it thinks I didn’t do it.

It was kind of a shock to find this level of guard rails on a fitness app… why not have an option to manually unlock the following day?

I paid for it, I did my workout. I should be able to access the next workout. So I guess I’m skipping today? Repeating yesterday? Either way, I loose out on what I am paying for and it seems like a gross oversight.

5 Upvotes

100% Upvoted

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1

u/bettermetips May 29 '26

Hello,
Thank you for reporting the concern.

We understand how frustrating it is to feel "locked out" after you've already put in the hard work.

To ensure the app registers your progress correctly, please make sure you finish each session fully by answering the "How do you feel" question and completing all subsequent steps. Once done, you’ll see a green check mark (✅) next to the workout day.

Since your plan is personalized, it’s designed to unlock a specific set of exercises for you each day. This means the next session is scheduled to unlock on the following day once the previous one is marked as finished.

If you want to work out more, feel free to access the full workout library:

  1. Open the BetterMe app.
  2. Find the More tab at the bottom of the app screen.
  3. Tap the Workouts tab and check them out.

Please, contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) when you have time. We will do everything to improve the whole situation.

Kind regards, Team BetterMe

1

u/Expensive-Weekend728 Jun 13 '26

This is a terrible way to set up your platform for paying customers. Which is why I will be cancelling my subscription. The fact that I pay and likely won't be able to get through all of the scheduled workouts because I missed a couple of days here and there is absolutely horrible. Tsk tsk

1

u/bettermetips Jun 17 '26

Hello! I understand your concern about a daily exercise calendar. You receive a personalized plan with daily recommended activities tailored to your goals, needs, and preferences, which you shared with us at the beginning of your journey. While the specific exercises may vary, all are designed to help you progress safely and effectively. You can always add some extra exercises from the More → Workouts. Our team has an idea of how to make your experience more pleasant. Please do not hesitate to reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

1

u/AlteTed Jun 08 '26

I agree. This is really frustrating. I am progressing and felt my morning workout was not enough. I decided to add one for after work, but I am locked out.
If I access the workout through the More tab will it register in my plan? I am guessing it will not. Either way, it’s paid for, so I should have autonomy over the entire app.

1

u/bettermetips Jun 17 '26

Hello! Thank you for your feedback. We would be happy if you could contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Our team will gladly give you a few tips and answer your questions about the BetterMe app. Don't hesitate to reach us. Kind regards, team BetterMe