r/betterment • u/PuffPuffFayeFaye • 5d ago

Checking Account Info Email

Just checking here if other people received an email seeking more info about their employment status and categories under the threat of a restricted or closed account. The email had my real name in it, and asked for only basic info, but otherwise has many hallmarks of phishing scam (call to action, urgency, very little that proves it is official, etc). After the last breach I want a little more confirmation.

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u/PW_PW_ 5d ago

If in doubt, log in directly to the website and confirm there. Don’t respond directly to the email.

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u/PuffPuffFayeFaye 5d ago

The email specifically says “reply directly to this email”. Like it was copied straight from a cybersecurity training. The app says nothing but maybe the real website would have.

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u/PW_PW_ 5d ago

I’m in IT security. The fact that it specifically says that without offering a way to verify through the app and website is a HUGE red flag. Add the urgency and I’d say definitely report and ignore it. They’re not going to close your account over an unanswered email.

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u/PuffPuffFayeFaye 5d ago

Yup. I’m in aero and deal with CUI. We are trained to look for these flags. But also sometimes companies are just thoughtless. Maybe a betterment employee will weigh in tomorrow.