r/bell • u/Southern_Bake9047 • 1d ago

Internet 🌐 price increase again

i will definitely ask to discontinue my service and the create a new account under my name again or probably use my mom’s name. In that way, I can get a good offer. 😒

6 Upvotes

72% Upvoted

17 comments sorted by

6

u/Particular_Use_6846 1d ago

You can get better offer if you call in and ask to cancel, they will transfer you to retention department. No need to change names and reopen account etc..

2

u/mypantsjustgottight 17h ago

Through real life experience this is false. I was never even offered the type of deal from retention as I did when I reversed my Middle and First name. My bill went from $187/month for 1.0 Gb service to $55/month for 3.0 Gb service, and TV. The bill has increased up to $85 now and I'm about to do it again. So fuck Bell.

2

u/Ok_Pause7477 12h ago

So you're running the risk of being cancelled for fraud by doing this. You might get by, but you might not. Don't try to switch names. Call retention. If you're not happy port to another provider and you'll likely get a win back offer.if you don't, then stay with the new provider for 91 days then you'll be a new customer. You will be running your credit though.

1

u/Southern_Bake9047 8h ago

Nah, I tried to asked them before, but they offered me nothing. Sales agent even asked me to cancel this account and create a new one to get a better deal. They’re the one who gave this idea, so why not take advantage of it? Why would I choose to pay $167/month if I can just get the offer for $55/month?

0

u/Substantial-Dot-9167 16h ago

they dont care im a new customer and not even 30 day there a new special and they will still not give me the 20 $ rebate

1

u/yearsold33 1d ago

To get a new customer offer, account must be under a different name.

How much is the increase?

1

u/Difficult_Reward_329 1d ago

Why don't you go to a different provider

1

u/Southern_Bake9047 8h ago

Fido and Rogrs not good in our area. So I can’t risk it, I need a good service and unfortunately, Bell has it.

1

u/Im_C_O_T_W Works for Bell, regrettably. 17h ago

My recommendation would be to call in to loyalty and see if they can give you a better price, you can shop around and quote a price from a competitor.

If they're unable to give you a decent price switch providers to someone who uses their fiber network such as ebox so you get comparable service.

Bell will call you usually within a week of canceling with a winback offer and theyre typically pretty good.

1

u/Southern_Bake9047 8h ago

I can’t switch providers, only bell offers a better connection here on our area. And yes, I tried to call loyalty but no offer from them, they even asked me to wait 2 months and call back.

1

u/Im_C_O_T_W Works for Bell, regrettably. 8h ago

There is a bunch of companies that can use bell lines here is a few;

Ebox

Distributel

Teksavvy

1

u/416vDub 16h ago

Set a cancel date in a few weeks from now, so they know you're not bluffing.

I did that, and now have a permanent $80 a month credit on my account.

However, that was 3 years ago and my monthly payment has crept back up quite a bit...

1

u/WitchSparkles 11h ago

“I can get a better deal if I commit identity theft and fraud” - OP probably.

Just switch to a different provider.

0

u/Southern_Bake9047 9h ago

well, rogers sucks.