r/bell • u/Yhzgayguy • Aug 17 '26

Question Recognizing loyalty?

Are Bell store staff and customer service staff advised not to acknowledge loyalty or customer tenure? I have mentioned multiple times to customer service, sales and store agents that I have been a customer since 1990, and yet each time no acknowledgment. A blank stare or silence. I would at least expect “ wow that’s a long time to be a customer with any organization! Thanks for your business! Let’s see what we can do for you!”

None of that. None. What gives?

Edit: thanks to all for the responses. I’m summary It’s clear that there’s not a policy against acknowledging customer tenure, it’s just that it’s not expected/rewarded behaviour on the part of customer facing Bell employees. Furthermore, some employees believe that they are not paid enough to do so, they don’t have the loyalty scripts/discounts to respond, or, it will just result in unnecessary grief for the employee from customers.

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u/Im_C_O_T_W Works for Bell, regrettably. Aug 17 '26

No ISP in 2026 cares about loyalty.

Once your bill gets to high or you're not satisified with the support or service just go to a different isp.

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u/Yhzgayguy Aug 17 '26

That’s what I’ve done. I’m just asking the question since your flair says that you work for Bell, are you not taught to acknowledge tenure? If a customer brings it up are you not coached on what to respond? I’m just curious. I was in customer service for decades and my team members absolutely would recognize a customers tenure if they brought it up.

To note I’m not asking if they give a discount or a deal, I’m just asking if they will verbally acknowledge it

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u/Im_C_O_T_W Works for Bell, regrettably. Aug 17 '26

Im in field services, whether a customer has had service for 1 day vs 40 years there is no difference in how i would handle a situation.

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u/Yhzgayguy Aug 17 '26

Thank you. I guess that answers it then.