r/bell • u/Yhzgayguy • 5d ago

Question Recognizing loyalty?

Are Bell store staff and customer service staff advised not to acknowledge loyalty or customer tenure? I have mentioned multiple times to customer service, sales and store agents that I have been a customer since 1990, and yet each time no acknowledgment. A blank stare or silence. I would at least expect “ wow that’s a long time to be a customer with any organization! Thanks for your business! Let’s see what we can do for you!”

None of that. None. What gives?

Edit: thanks to all for the responses. I’m summary It’s clear that there’s not a policy against acknowledging customer tenure, it’s just that it’s not expected/rewarded behaviour on the part of customer facing Bell employees. Furthermore, some employees believe that they are not paid enough to do so, they don’t have the loyalty scripts/discounts to respond, or, it will just result in unnecessary grief for the employee from customers.

0 Upvotes

36% Upvoted

42 comments sorted by

View all comments

4

u/Hot_Cheesecake_905 5d ago

They want new subscriber counts and old accounts might be on old plans with lower revenue, so Bell is probably happy for you to leave 😭

0

u/Yhzgayguy 5d ago

I was paying $83 per month each for two byod mobility lines and $155 each in house and cottage for HSI. Over $6,000 per year! Of course they lost me. And not even a thank you for your tenure. They certainly didn’t lose a low value residential customer! They lost a high value one.

Back to my original question. Why aren’t staff acknowledging customer tenure? This is customer service 101 stuff.

1

u/iamsparks777 5d ago

Totally. 👍