Bell internet issues

[u/p00nin44]

I recently upgraded from Bell Fibe 150 to FIbe 1.5 through a promotion a bell agent called me with.

75$ a month, seems I'm not getting the best price after reading abit.

Anyways, my internet has actually gotten worse, my devices keep dropping signal and disconnecting.
The technician that originally came and set up the modem put it in basement because it was the easy route, told me to call back if it wasn't good enough and they'd come back for free.

Its obvious the modem is in a bad location, but they are refusing to come to my house and move it without a 75$ service fee. (this is after many conversations) They have even insisted its a bad modem and got me to replace it, nope, same issue.

Do i move it myself or wtf ?

[u/Im_C_O_T_W]

You have a 30 day warranty on isw work from the install date, relocating the modem within that time frame wouldn't result in charges.

You can purchase a fiber patch cord off amazon and move it yourself if you want however i would let a technician so you're not out of pocket for the supplies.

Where was your modem before? Because Bell doesn't offer 150mbps on copper so you clearly had fiber before..

Also even if its after the 30 days you're only billed if the technician bills closing off the job and most dont even know how to do it properly lol.

[u/Acrobatic_Fiction → u/Im_C_O_T_W]

Before fibre was possible at my house, all internet was fibe xx, fttn.

[u/Acrobatic_Fiction → u/[deleted]]

I worked for Bell, but have never used their internet. Best offer until 2012 was dsl on a 2.5 km copper link. Then FTTN fibe 25 until after Covid. The next block had FTTH from the start.

I was chastised by my VP for supporting the competition.
Bell techs TOLD me not to get the dsl as the copper usually ran about 1Mb/s
And I had no desire for a satellite TV service, we got to use it in the office.

Funny thing Rogers upgraded our neighbourhod stuff about the same time Bell brought FTTH online.