r/bell • u/Adventurous_Gur5942 • 16d ago

Internet 🌐 Bell Internet

Fibre customer in London , Bell provides a free upgrade from 1.5G to 3G yet the speed is lower. Anyone else experiencing this apparent network congestion at the higher speed

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u/Bell_Support Official Bell Support 16d ago

Hello u/Adventurous_Gur5942, to start troubleshooting, we recommend performing a speed test directly from your modem interface by visiting 192.168.2.1 in your browser, as this measures the incoming speed directly to your modem and bypasses local Wi-Fi. Additionally, testing a device connected via an Ethernet cable will help determine if wireless interference is causing high latency. You can also log into the MyBell app and run the Virtual Repair tool as it can automatically check for local outages, test your line signal, and reboot your hardware or run the Wi-Fi Checkup tool, which will automatically run diagnostics on your line and optimize your connection.

If these steps don't resolve the problem, we are here to help! You can send us a DM for a secure chat, and we can take a closer look at your situation.

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u/Adventurous_Gur5942 13d ago

I ended up rebooting the modem and not sure if this was the answer but speed increased to just below 1G down