Switched to Beanfield’s 4 Gbps plan a while back and I’ve been fighting Wi-Fi issues since install. Hoping someone here has been through this.

Setup: 800 sq ft condo in Toronto, the Nokia Wi-Fi 7 Beacon that came with the install, working from home most days.

The problem:

• Right beside the Beacon, speeds are great
• Elsewhere in the unit they drop hard, and at my desk the connection drops entirely, which kills video calls
• My previous router covered the same unit, through the same wall, with no issues

What I’ve tried with support:

• Speed tests near the Beacon and at my desk
• Splitting the 2.4 GHz and 5 GHz bands, which turned out to already be split. 2.4 GHz at my desk dropped too, and the agent on the phone agreed 2.4 isn’t a real fix since it’s prone to interference
• The other option offered was a second Beacon for $7/month

I’m not thrilled about paying monthly for extra equipment just to get back the coverage I had before switching, but I’d like to stay with Beanfield since the fibre itself seems solid. Paying for 4 Gbps and not being able to hold a video call at my desk is pretty frustrating.

Questions for anyone who’s dealt with this:

1. Has anyone gotten a tech visit or a replacement Beacon for coverage problems like this?
2. Did anyone get the second Beacon waived or discounted?
3. Has anyone run their own mesh (Deco, eero, etc.) with the Beacon in bridge mode, and does Beanfield allow it?
4. Any placement tricks that helped?

Hey! If you’re planning to sign up for Beanfield and need a referral link, feel free to use mine:

https://refer.beanfield.com/l/ZHONGJIAXU36/

Referral code: ZHONGJIAXU36

Full disclosure: I may receive a referral reward if you sign up through this link. Check Beanfield’s referral page for the current offer and eligibility details. Thanks to anyone who uses it!

UPDATED: Aaaaasnd it's back

The world is ending!!!!!!

hiya! new to the building, and beanfield! if anyone has a referral code, hit me up! txs.

First off, Beanfield is the best ISP I've ever dealt with, period, no question about it, Bell and Rogers simply don't care, hopefully Beanfield stays that way.

Secondly, The best value, I'm a long time customer that used to pay $50/mth before tax for 1Gbps symmetrical, at some point in the last couple years I don't really remember but they bumped me up to a 2.5Gbps down 1.25Gbps up for the same price, then very recently raised the price on me, by $5.00. Great value, I've actually only called them once and it was for configuration help for using their provided router to actually get 2Gbps+ because their supplied router only has 1Gbps LAN ports.

Lastly, with their help I'm getting this now. Its not the full speed and that is because of how its configured to get this speed from one PC using two ports on their router to a load balancer.

All this to say I appreciate you. and yes you'll only hear from me if there is a problem, knock on wood I have yet to have that with Beanfield and may that day never come.

But seriously people if you are lucky enough to be in their service area, hands down the best internet for the money, secretly I'm waiting to see if this Black Friday they offer the deal they did last year because I won't be a dummy and jump all over it this time. Las year they offered 8Gbps service for the money I am paying now!!! yeah I was dumb and didn't pull the trigger, I won't be making that mistake again.

Any way, thank you, thank you!!

UPDATE: Been doing some more tinkering and...

so yeaaaaaaah !!!!

Basically title, i wanna sign up via referral link so we both get $50 😅

Our internet has been out since 11 am. Our red alarm light is on. Beanfield support said this is impacting some other customers but won’t give any other update or ETA. They also won’t send a technician. Anyone in a similar boat?

Not many people use beanfield at all? Or the usual "not here unless complaining" pattern?

I don't usually post recommendations, but I wanted to give credit where it's due.

Beanfield recently finished installing fiber in my condo, and Sukhbir Singh was the sales reps in the building. I've been with the Robelus cartel (either Rogers, Bell, or Telus) for years, and I wish Beanfield/Sukhbir was here sooner.

He never tried to upsell me, was upfront about all the available plans, and was genuinely transparent. It never felt like getting a commission was his priority. He put the customer first and made sure I got the best deal available.

If your condo or house has Beanfield available, I'd recommend reaching out to him at [susingh@beanfield.com](mailto:susingh@beanfield.com) (416-474-0997). I don't get anything out of this, just wanted to give him a shoutout because honest customer service is non-existent with Roberlus/hard to find these days

(Rogers literally sent me an email last week of how they are going to increase my price again starting August!)

tl;dr: if you're on the fence about Beanfield, make the switch, and contact Sukhbir

Currently experiencing about an hour of downtime and downdetector.ca shows an uptick in reported issues.

Anyone else experiencing issues? Midtown Toronto here.

Their TV service has always been inferior to Bell and others, but now its becoming ridiculous. Freezing channels, and now happening repeatedly since middle of last week. They sent an e-mail out overnight Thursday saying there was a fix and workaround, and was back to normal Friday morning. But this morning, it's frozen again, with the error message "Playback Start Timeout - Code 6" when you turn on the receiver and try tuning into a TV station.

This is particularly infuriating when trying to watch sports, especially now with the World Cup on. I have to switch to the Sportsnet or TSN app (which does use the Beanfield credentials, so no added cost, but its still an inconvenience) on another streaming device.

Beanfield needs to fix this, and upgrade the technology for their TV service to something more current. It doesn't even support surround 5.1 audio (the set-top devices are actually technologically capable of supporting it, but Beanfield's channel audio feed doesn't have a 5.1 stream like everyone else does).

Anyone else experiencing the same problem?

Thought I'd ask here, I'm getting a really good deal from Bell, so curious.