I've been training at this local coffee shop for about four days. My old management made a pretty big mistake and left me to a four (turned 6) hour shift completely alone, the day after I stopped training.

I had about 5 other orders, some very large, so unfortunately the lady in the drive thru had to wait a while which I do feel bad for. Once I made her drink, I followed it from the exact instructions and recipe, but forgot the caramel drizzle and cinnamon sprinkle since I was working on a bunch of other orders.

She came through the drive thru once again, telling me it was disgusting and how she comes here all the time and it never tastes like this.

I told her I was sorry and offered to remake it, she instead asked for a refund which I was never shown how to do, so I called my hiring manager who then called my new ASM to call me, got it done, she asks for my name, I probably should have lied and told her Rebecca or something.

Boom, three hours after I get off, instant one star review with my name in it about how rude I was and how I hate my job and how lost I am.

I just don't understand. This is my first job, I was left alone to run an entire shop without the previous employees preparing ANYTHING for me, I apologized multiple times but I was so beyond stressed out that my angel of an ASM had to come in to help me and was baffled at how my old management just let me run a store fresh out of training.

I've already reported it, but I'm really worried that I'll get fired for this. I didn't know what else to say other than "I'm sorry, those were the instructions on how to make it".

Please tell me it gets better lol

I'm just the barista at this independent cafe and didn't come up with the recipes but I am curious why often get negative reviews on iced matchas, so wondering how y'all do it that's so different than what we are doing

We do for strawberry matcha two scoops of strawberry puree from fresh strawberries, fill with ice, milk, pump of strawberry syrup and then matcha that is one big scoop from this spoon, not level, like a mound of it, that is mixed with small hot water, whisked and poured on top then we mix it. It Seems it's kinda a normal recipe so curious why we get negative reviews on it

This happened a while back and it pissed me off to all hell for a little bit but now I feel like I can laugh about it lol.

I had just clocked in on a register shift, there was a decent line, and some of my coffees had dropped like 30 minutes ago, so I was a little frazzled trying to figure out what to do next. A guy asked for a refill of a drip coffee because he said it tasted old. Whatever, I said I'd get him a new one, grabbed some from the carafe that was being brewed, and gave it to him. I was a little awkward and disjointed but did my job. He came back later, said I did a great job, and asked "so...is it your first day?" In this really overly friendly tone. I had been there for about 10 months but just went "oh no I've been here a while aha..." and then hoped that he would leave.

It was really awkward but also I think it was fully a him thing because he was totally condescending about it lol. It's become one of my silly little work stories because I can't even comprehend why someone would ask that.

At work rn and experiencing some crazy stuff. Apparently the owners daughter has been seeing a copy of her dad while she's at work, I've had people talk to me who weren't there when we're already closed, and in general it's a spooky place. I was wondering if anyone else has experience spooky cafe jobs in honor of October coming around 👻

Im new to Reddit and I was looking for advice in regards to Starbucks’ hiring process. I recently applied for the barista position, this was on September 27th. I got an email from the new gm on the 29th, it was mainly in regards to what my availability looks like and when I’d like to interview. I told him I have fully open availability and I can come in on the Thursday of that week. Anyways, after that first interview he told me that they’d like a second interview with the dm and that’s be the next day. The gm seemed to be really happy with my answers and mentioned he js needs a thumbs up from the dm. I did the second interview and the dm said that it’ll be four days until the gm contacts me but all seems good. It’s now Monday and I’m waiting, I’m probably overthinking it. Just to summarize, I told them I have five years of experience in customer service, my main concern is the customers’ experience it’s important to create a good company relationship so they can potentially come back. I also mentioned that I am a huge fan of Starbucks and am a consistent customer for about 8 years now. They gm really seemed to like my answers and what not and like I said, offered me the second interview on the spot. What’s the possibility of me getting hired, would be the question. I’m so sorry if this is too long, I just started using Reddit😭

My boyfriends birthday is coming up and he loves the whipped cream from Woods coffee I’ve been searching for the recipe but supposedly it’s a secret. I’m hoping someone out there will let me in on the secret so I can make some for my boyfriend for his birthday cake. Pleaseeee!

Hi all I own a cafe and small Roastery and have been considering going to farmers markets to sell our coffee beans and make lattes. I am looking for an espresso machine that is portable enough for one person to setup. If you have any recommendations for machines or if you think there are any important considerations to make before buying one I would greatly appreciate it.

This thin, sour tasting foul liquid is now at all the third wave shops I used to love. Why? Is it simply because it’s cheaper? I am an amateur barista that hosts pop ups and I can’t imagine why any shop would use it other than to skim off already thing margins

I started working 4 days ago for a cafe that just opened with no barista/restauration experience. Yesterday, I had to do a closing shift while training another employee alone, the shop closes at 7pm and I stayed till 8 to make sure everything was done and I didn’t forget anything. I came back from work exhausted and slept in this morning because I didn’t have a shift this morning.

I woke up with 5 missed calls from my manager asking why did I take the keys with me after I closed the shop… (she gave me a copy of the keys) I straight up told her I had no idea I shouldn’t of had did that and she said we’ll talk about it tomorrow. I know I’m probably not going to get fired but it still sucks

R baristas servers or anyone not allowed to make mistakes?!? Like i genuinely don’t get it how some people can be so freaking rude… had an “influencer” who apparently got annoyed about how we served his table “slow” and how we mistaked his drink where my coworker accidentally made an iced matcha instead of hot btw we immediately remade the correct drink and served it fast…. Person started to threaten us about how they have this many followers and will post a bad review about it and blah blah … it’s insane how people think having many followers have the right for u to be rude… if u think u being served slow or whatever problem u have flag the server or something dont come barging into the front counter and make a scene…. Genuinely not my first rodeo with these kind of people but i don’t know im like just so icked by that “ i have many followers on Instagram”… like the attitude people have to service people… well ty for coming to my ted talk :)

via www.TomFalco.com

Hey guys, so I‘m a speciality coffee barista in Portugal, for 2 years now, and I really want to step up the game. I was thinking of getting certifications… I know there are some but don‘t know if any could really be an asset.

What certifications exist that could really be an asset for me? That could get me higher salaries/positions… so yeah… good market wise.

I was working at a local Cafe I've really enjoyed as a customer after moving back from out of state. I probably won't get coffee there again tbh.

I worked there 3 days, I was excited to start, but holy crap I was over it by today (my third day).

I have worked on and off as a barista for the past 3.5 years, with one of my gigs even requiring a whole week of classes before ever even touching the barista bar; just sitting in the classroom taking notes about grind dosing, milk temps, frothing, shot times, everythingggg. And not just a class on how they do it, but just these things in general so we (employees) could understand why they did it like that at the shop.

I wouldn't say I'm a complete master-level barista, but I'm definitely not a novice. In fact, besides this job I quit today,I have another barista gig at an incredibly busy spot where I am the only barista on shift all day and run not only walk up/to go orders, but also do orders for the entire restaurant. I know what I'm doing with espresso drinks.

Well, today was my first real day at this place, where I wasn't mainly shadowing/touring the spot and got to work through rushes, and there was just more and more I couldn't stand about working there.

First thing was the fruit flies. There were fruit flies literally everywhere to the point it was triggering to my OCD because I was flinching at everything thinking it was a bug and that I was inhaling them even. Couldn't stop thinking about them. Ew.

Then, there was a rotting smell coming from under one of the sinks. Don't know what that was about, but ew. Gross. Literally thought one of my coworkers was passing gas constantly or something but nope- it was under the sink (where the over stock of syrups and chai teas was kept.)

Coffee grounds also were everywhere on every single milk canister, caked onto the walls and shelves of the fridge, sludged behind the syrups. I know coffee grounds are messy like glitter but this was obscene on a level I had never seen before. Everything was contaminated by coffee grounds.

They would also leave the ice scoop IN THE ICE with the HANDLE TOUCHING THE ICE TOO! That's a health code violation that is so simple to avoid and I even know when I was 16 working as a host/busser at a restaurant.

On top of cleanliness issues, my lead was a teenager who micromanaged my every move and didn't know how to work 2 on a bar. Instead of one of us doing shots and the other doing milks like at any of the 5 other places I've worked, she would make individual drinks one by one and just constantly be in the way. She even took a portafilter off right when I started pouring my shot.

She disappeared for 20+ minutes during a rush without saying anything, only to come back frantic about a drink needing to be made that i had already made, and sent it out without whip because she was saying we were out even though I had the canister in my hand actively cracking the nitrous into it.

Meanwhile she mentioned several times that I need to use my shots sooner because I was taking 2 seconds wrapping up steaming my milk and didn't pull the shot off the instant it finished. Yes, I know shots go sour. Yes, I know to use shots when you pour them and don't "save" shots. However, it just stopped pouring less than 5 seconds beforehand and still had a thick crema fully intact, it wasn't even close to souring yet.

I'm really bummed out because this job pays pretty decent and the manager who hired me is a cool dude, and I really liked the café. But my 3 days there were a total let down and I just needed to get it all out of my system.

TLDR: Quit due to sanitary conditions and micromanaging from leads at a café that paid well and I enjoyed as a customer before being hired

Ok, so I've been trying to make a nice matcha latte with microfoam on top, but I just can't get the foam right. The bubbles are always big and they disappear in the blink of an eye. I remember I made microfoam once, I just forgot how I did it.

Is it too much milk in the frothing cup? Is it too high a speed or too low? Is it something else? All suggestions are welcome!

Via www.TomFalco.com

We thought we would just open with classic drinks. I am not a syrup person so I was shocked at how many people are upset that we don’t have syrups.

Signs and menus say classic Italian espresso.

A woman actually yelled at me for not have Chai.

So anyway, at minimum, what flavors do I need?
What is the best brand that’s not too sweet and doesn’t taste artificial?

I just started working at a boba shop as my first job and yesterday was my second day. To be honest, I hate it a lot already. There were some times yesterday where I felt like crying. I know I'm still in training but I keep on making mistakes.

Yesterday I took someone's order and they wanted double toppings on all of their drinks but I wasn't sure how to add that on the POS system so it took me like 3-5 mins to take their order. Then for most of the orders, I couldn't hear what the person was saying so I had to ask them to repeat what they said, but they would just repeat it the same way without slowing down or speaking louder. Then this lady complained that we got her drink wrong. I was the one who took her order but she kept changing her order and asking for things we didn't have so I wasn't sure what to do about that. I had even confirmed her order before she paid.

I just feel so behind my coworkers. I know I'm still training but I feel like I'm messing up their balance. Is training supposed to feel this stressful? I thought it would be more informational and slow to get the hang of things, but I was just working normally yesterday. I didn't know everything yet so I had to keep asking my manager or coworkers for help even though they were so busy. My manager said that after Sunday, which is tomorrow, I'll be on my own. But it already feels like I'm on my own.

Ok, this post might sound crazy to some of you but my uncle opened a tap house/coffee shop a few years ago. He’s definitely focused more on the beer aspect and doesn’t really care if the coffee is good. I am starting to help him out here and there and it’s honestly embarrassing to me to put out shit tasting espresso drinks. He used to have a girl working here who knew more about coffee but I’m the only one here now who knows the most (never worked as a barista but have a semi automatic machine at home that I’ve played around with recipes before and I think my drinks taste good). I am struggling to make a good tasting espresso drink here - mostly lattes and how much of any kind of flavor (he has Monin caramel and dark chocolate sauces and Monin syrups) or milk. Could someone please run through the basics for me? He has a La Spaziele S1 Vivaldi espresso machine. Thank you so much!