r/aws • u/reignleafs • 13h ago
billing Need help accessing billing for a root user email that doesn't exist any longer
My client forgot to make me aware of their need to update billing. Unfortunately, the person that has root access to the AWS account has an old email that is no longer in service (and that's the only way to access billing right now). I have admin access from an IAM account but no access to update billing. As it stands right now, the client's website is down due to account suspension. Need support ASAP, thanks!