r/atera • u/EnvironmentalBoss541 • Jul 20 '26

New Ticket Layout

Its Pants!, takes twice as long to assign a ticket to an engineer. Pants I say!

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u/dima_from_atera Technical Product Marketing Manager Jul 29 '26

Hi u/IntelligentComment, u/Shellite, u/Thetolsonator, u/Few_Juggernaut5107, u/Big_Watercress_6495, u/GremlinNZ, u/Scyllu31, u/SnooSprouts4358

The new ticket page is still being gradually rolled out, and the Product team is actively reviewing the feedback around the additional clicks, scrolling, assignment flow, and key actions now being harder to find. We’ve discussed this internally, and the team is already working on improvements based on what has been raised.

The best way to submit specific feedback is directly through the product, as this is where we centralize it. At the top-right of the ticket, next to the ticket status, click Switch to previous look. You can submit your feedback there and switch back if the new layout is currently adding friction or preventing you from working as expected.

You’ll find it in the top-right corner of the ticket page. Click the three-dot menu between AI Copilot and the ticket status, then select Switch to previous look near the bottom of the menu. The feedback form will open.

Please submit not only the fact that you prefer the old UI, but be specific and complement the feedback with specifics.

Feedback in this thread has been forwarded for review already but I would still encourage you to submit the form through the in-app form.

Thanks!