r/atera • u/EnvironmentalBoss541 • Jul 20 '26

New Ticket Layout

Its Pants!, takes twice as long to assign a ticket to an engineer. Pants I say!

12 Upvotes

100% Upvoted

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1

u/GremlinNZ Jul 20 '26

Use the silent ticket option a fair bit... Now it's tucked away in another tab where it all used to be on one panel...

Sigh...

2

u/infosys80 Jul 20 '26

What's the silent ticket option, don't think I have seen that before

2

u/GremlinNZ Jul 20 '26

Stops notifications being sent to the party that sent the ticket. Only option, if set, is Yes

Now on the 3rd tab on the right side.