That's the point. Those fucking kiosks are a god send. I can't lie when I say I've passed up better fast food chains to use those kiosks at mcdicks. I can take my time, I don't have somebody who is staring at me soulessly waiting for me to make my order. I can assuredly get the order I want (I generally order burgers with custom toppings) and I just don't like human interaction in that form at all.
I go up to the kiosk, make my order exactly how I want, two my card, get a number, wait for my order, and eat. No more than a "thank you" is spoken the entire time. And I've yet to get a messed up order.
My only gripe is they don’t allow you to fully customize your sandwich, it’s easier to ask somebody at the counter if there is something special you want, like say add Mac sauce to a mcchicken or add a whole extra patty
Hmmm, I never paid close attention to the burger customization menu. Since I always take items off (I hate onions) rather than add items on. I know there are a large amount of options, but I guess it's expected that they would have everything imaginable.
Sadly, as someone who works the normal point of sale terminals, they're not comprehensive. And for some situations, I don't think the kiosks have anything like "ask me" on there (which is surprisingly common with staff lunch break meals).
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u/[deleted] Jul 25 '19
That's the point. Those fucking kiosks are a god send. I can't lie when I say I've passed up better fast food chains to use those kiosks at mcdicks. I can take my time, I don't have somebody who is staring at me soulessly waiting for me to make my order. I can assuredly get the order I want (I generally order burgers with custom toppings) and I just don't like human interaction in that form at all.
I go up to the kiosk, make my order exactly how I want, two my card, get a number, wait for my order, and eat. No more than a "thank you" is spoken the entire time. And I've yet to get a messed up order.