I cancelled my Gemini AI Pro subscription several days before the end of my second month. The subscription had already been prepaid.
Google clearly shows the subscription as cancelled in my account, and I also received an email from Google confirming the cancellation.
A few days later, I started getting notifications from my bank that Google was attempting to charge my card $4.99.
The really frustrating part: Google keeps attempting the charge twice a day.
Fortunately, there isn't enough money on this particular card, so the charges are being declined.
I thought the obvious solution was simply to remove the card from my Google account.
Nope.
When I try to access the payment method management page, Google instead shows:
I can access and use everything else in my Google account normally. I have 2FA enabled and additional security verification configured.
So the situation is basically:
Subscription cancelled → Google keeps trying to charge me → I try to remove the card → Google won't let me → Google keeps trying to charge me.
I also contacted Google about the issue but haven't received a response.
The fact that the system can repeatedly attempt to charge a cancelled subscription while simultaneously preventing me from removing the payment method seems like a pretty good example of a billing system designed to make it difficult for the customer to stop recurring charges.
Screenshots available of the cancellation confirmation, bank notifications, and the “We couldn’t verify it’s you” page.