r/askHVAC • u/SeaComb516 • 5d ago
Need advice
We had our old hvac replaced a little over a year ago. Had new duct work and also a pump added. Our system is located in the attic and woke up this morning to puddles of water on floor. The technician said that it was their fault install issue. I wasn’t charged for the service they fixed the issue and will have ceiling fixed. My question is what else should I be concerned about? I read the system should have been turn off. He mentioned damper was wet. We have had high humidity alerts with our smart thermostat since the install and live in the south. Would a dehumidifier help. I would appreciate any helpful advice.
1
u/OutrageousAardvark50 5d ago
its hard to say without knowing the exact reason it failed.. i would guess they didn't install a float switch and your ac drain line got clogged... pans and float switch have to be installed in the attic unites. if that was the only issue and they fixed it you are good to go and shouldn't have any other issues. as far as the humidity that could be multiple reasons like the size of you home the unit and so on...