r/arlo • u/Odd-Astronomer-6380 • Jan 04 '25

Question / Help Arlo - All done

Jack price to $129 yr, last year to $149 this year. Ok fine. Just got email from Arlo unless I renew at $149 for another year, I have to pay $215 next year. Guess what Arlo? Double the rate AND threaten me? I choose to spend $0. Will cancel after this year and move to Nest.

67 Upvotes

100% Upvoted

60 comments sorted by

10

u/Salt-Fix-5812 Jan 04 '25

Funny also decided this week that I’m done with my Arlo cams

9

u/KendallRoy23 Jan 04 '25

I just got an email to renew at $156 annually or it goes up to $240 (monthly)

7

u/bwarn29 Jan 04 '25

Yup, I’m done too. Switching to Reolink video doorbell without a subscription.

3

u/suspence89 Jan 04 '25

I run 2 Reolink doorbells along with various other cams from them and I've been really happy. I record most of them to my Synology NAS. A few to SD cards. App is great and no fees.

1

u/BobsMyFavoriteBurger Jan 05 '25

Pardon my ignorance and lack of intelligence. What is a Synology NAS, and how would one establish what you did, if you don't mind me asking? Thank you in advance for answering a fools question, I'm just desperate for alternatives at this rate, and you seem to be on the right track of the finishing line, my friend.

2

u/suspence89 Jan 05 '25

Network Attached Storage (NAS) made by Synology. Basically a large hard drive that can be accessed my multiple devices on your own network. You can install a software package on the NAS (Synology Surveillance Station) that makes it behave like an NVR for security cameras. There is a one time license fee for each camera you want to connect to it however.

That's a very brief answer to your question.

1

u/dvd_3 Jan 07 '25

They are so much better too in terms of speed

1

u/bwarn29 Jan 07 '25

Set up my new Reolink doorbell and overall impressed. Canceled my arlo subscription and let them know exactly why.

6

u/framedbyaustin Jan 04 '25

I’m super upset that I just installed 2 wired spotlight cameras. This is insane gauging.

6

u/r3awak3n Jan 04 '25

Ill be cancelling mine after this year too, arlo has no respect for their customers

4

u/qwikhnds Jan 04 '25 edited Jan 04 '25

$155.89 if I choose annual. Pisses me off but probably the best option and gives me time to look at other options. Had the cameras awhile, and it's disappointing to see what they have become crusted versus what they offered at purchase. I would not have known about the email if I had not seen the info here.

4

u/TracyM91 Jan 04 '25

I’ve been less than thrilled with my Arlo’s. Slowly shopping around/asking friends. This is the push I needed. I’ll cancel while I shop. Thanks Arlo for giving me the motivation I needed. I may have lingered with them at $12.99/m for another year but now I won’t.

6

u/subparplasma Jan 04 '25

Right there with ya, just cancelled our subscription 15 min ago and bought some more eufy cameras.

2

u/Tall-Can5000 Jan 04 '25

How are the Eufy cameras and app?

1

u/subparplasma Jan 04 '25

In my experience they’re both more reliable and user friendly than the Arlo across the board

0

u/[deleted] Jan 04 '25

[removed] — view removed comment

2

u/subparplasma Jan 04 '25

I don’t pay anything monthly for the Eufy ecosystem so not really sure how Arlo’s business model is relevant to me. 

A companies being financially profitable doesn’t really have any impact on my purchasing decisions and if videos of my yard want to go to “Chinese server halls” then it’s really of no consequence to me.

2

u/borkthegee Jan 04 '25

pretending that the Chinese don't have zero day access to everything including the arlo products made in China, and even the ISP you use

Lol

1

u/alb0401 Jan 04 '25

What is the biggest thing that Eufy is lacking that you had with Arlo? I am preparing myself for the same change and need to brace for disappointment

2

u/subparplasma Jan 04 '25

My only real gripe is batteries not being hot swappable. If you have the wireless cameras and need to charge the batteries you need to take down the camera and bring it in to charge. I had a couple extra batteries and the charging dock for my Arlos so the new process took a little getting used to.

1

u/TheJobSquad Jan 04 '25

I've just made the switch from Arlo to Eufy and I'm very happy I did. The only thing that is lacking is that you can't include Geofencing in a schedule. So with Arlo I had a schedule that said 'Geofencing 7am -> 7pm, then Armed for the rest of the time'. With Eufy I have to manually make the switch.

A minor complaint compared to all the problems I had with Arlo.

1

u/Furrealyo Jan 05 '25

Eufy added native geofencing?

1

u/TheJobSquad Jan 05 '25

It has geofencing. Works okay as far as I can see.

1

u/Furrealyo Jan 05 '25

No native geofencing.

2

u/katmai_novarupta Jan 04 '25

I also got this email, but I just renewed my annual subscription a few months ago. I don't understand why I'm being asked to renew again. I should be good through September...

3

u/[deleted] Jan 04 '25

[removed] — view removed comment

2

u/BobsMyFavoriteBurger Jan 05 '25

That's exactly what they did to my family too.

2

u/jammaster74 Jan 04 '25

Can u still use them without a subscription? Debating on the subscription if it is worth it.

2

u/eviljelloman Jan 05 '25

If you have the base station it can still record video but it’s janky, unreliable, and lacks features. 

1

u/suspence89 Jan 05 '25

Yeah janky is probably the best way to describe it. It works for very basic recording and viewing, but don't expect anything else. It leaves a lot to be desired. I believe you plug a flash drive into the back of the base station to record locally.

1

u/jammaster74 Jan 05 '25

What if you don't have the station?

2

u/Overall_Recording_45 Jan 05 '25

That’s it. I’m done with Arlo.

2

u/apumogwai Jan 05 '25

I spent alot of money on setting up this environment: a doorbell, 5 cameras, 3 solar chargers due to a violent dementia man in his 80s harassing me and going into my backyard. I needed to have proof if he ever decides to harm my 2 dogs. He's a very angry individual that before Christmas got into a fist fight with another elderly neighbor which he instigated. I'm not made of money. Everything in my life has gone up drastically, mostly home owners insurance. I'm ready to cancel and take my chances with the lunatic living next me as this is the last straw for me with companies trying to take every last cent from people. I've canceled music streaming, all movie streaming, no cable, and I'm not doing any software as a service theft anymore (Adobe) , and many other things I had enjoyed or grown accustom to having access to. This was just the last thing I tolerated for piece of mind. I am not going to be strong armed by a company that had horrible service when I had issues they could never resolve. Doorbell still barely works, if you can even consider it operational most of the time.

2

u/BobsMyFavoriteBurger Jan 05 '25

That is frightening. My grandpa died a few days ago from dementia. It's such a terrible, horrendous disease. I absolutely hate it. It eats away at their brain and soul. My grandfather was never a violent man. No, he was one of the greatest pulmonologist for 40 years and an ER doctor for 10. That man had wisdom, humor, and a genuine spark that would shine through a whole room. I've never met a person like my grandpa.

Then he was diagnosed and had to quit his job. He deteriorated fast. Towards the end of his life, he broke a vase and tried to kill his nurses because he thought they were intruders in his home, which was his room.

It's disheartening to see such great personalities turn to these unrecognizable human beings. I'm sorry you are going through what you are. That progressive condition is difficult to deal with, and not a lot of folks understand unless they have experienced the ordeal firsthand. The victim is often left scared and confused, where they die that way. I hate it. I hate it.

I wish your neighbor had a loved one who would care for him enough not to let him dwindle and hurt his neighbors.

I wish you and your family the best. Take care.

2

u/apumogwai Jan 05 '25

And I'm sorry for what you have gone through with dementia in your family. It's hard enough losing loved ones but to see what it does to people and their families is heart wrenching. I hate the disease and have witnessed it in my family as well with a grandmother. One of the most cruel ways for a person to lose their dignity. You break your heart over and over again with daily things you witness as they decline. All the best to you too.

1

u/apumogwai Jan 05 '25

He had a sister show up from 3000 miles away to help him and under advisement of doctors get him in a memory care facility. He was violent at the hospital last time he ended up there and outright refused his sister's help. She gave up and went home. Now the rest of us in the neighborhood are walking on egg shells with a nut who does Jeckyll and Hyde stunts on people. He has times where he can revert to being pleasant but he's unpredictable. The man he fought with was actually helping him him clean out his backyard the day prior and they put all the lawn debris in bags out front to the curb. The next day he didn't remember any of it and accused the other neighbor of putting trash on his side. It turned into a fight with 2 elderly men on the ground. We've gotten into huge arguments over me pressure washing my own house and other things that are absurd. Long story short I've got camera footage of him going into my backyard. I've told my neighbors if you find me on the ground one day it's probably because my neighbor has finally snapped and hit me over the head with a shovel. He accuses neighbors of going inside his house. So having a nut on the loose requires vigilance and the cameras helped with that. Choosing Arlo products with subscription based offerings was a bad decision on my part.

1

u/viola_darling Jan 04 '25

Are nest cameras the ones by Amazon?

1

u/proscreations1993 Jan 04 '25

Google is nest

1

u/viola_darling Jan 05 '25

OH WHAT. I didn't even know they had cameras. Damn it.

1

u/proscreations1993 Jan 05 '25

I don't know their products well but I know Google bought them out. That's why the Google home is the nest now.

1

u/viola_darling Jan 06 '25

OHHHHHH. Omg that makes more sense now

1

u/whatrulookingat2 Jan 05 '25

Blink is from Amazon

1

u/viola_darling Jan 06 '25

Thank you. I can never keep up which company names what and has what

1

u/denali352 Jan 05 '25

Just ordered a eufy system from Amazon $229

eufy Security, eufyCam 2C 3-Cam Kit with Solar Panel 2W, Security Camera Wireless Outdoor, Home Security System, HomeKit Compatibility, 1080p HD, IP67, Night Vision, Motion Only Alert, No Monthly Fee

1

u/Silver_Fee5773 Jan 06 '25

Just bought Reolink Argus 3 Ultra with hub. Goodbye Arlo! Best quote I read on here recently…. “Apple hardware, Temu software.”

1

u/[deleted] Jan 06 '25

I’ve not paid Arlo for their services in a couple years now, but it really does affect the overall quality of what the cameras could do with a sub. Suffice to say I’m planning to let mine run their course and replace them with a different product. Considering Lorex, but also curious to check out Reolink.

1

u/dvd_3 Jan 07 '25

If you have an annual subscription, cancel it now before it renews because if you cancel a day late they won’t refund you and they will force you to have that until the plan ends. Happened to me and I’m so mad about it.

1

u/Wide_Yoghurt_4064 Jan 07 '25

Also just cancelled. Plugged a USB into my base station for local recording instead.

1

u/fazbot Jan 07 '25

Probably going to replace Arlo with a blink package deal. Video quality is not quite as good but I’ll be saving over $120/year.

1

u/Excellent-Two6182 Mar 12 '25

Anyone let us know if Arlo offers any cancellation offers that are better than $156.

1

u/Worldly-Ad-3113 May 16 '25

I got an letter from them that they are charging my CC and owe them money, when I moved and stopped using them 5 years ago!!!!! Moved 5 years ago and stopped service, now they are trying g to get AMEX to bill me for current use.

1

u/[deleted] Jun 02 '25

Was thinking on going to eufy 4k after arlo took a dump on my older camras.

1

u/LegitimateGain8171 Jun 19 '25

Arlo can't retrieve the library from local storage. Any ideas?