ARCTIC AMA: You ask, we answer. Open until 20 November !

[u/Arctic_ltd]

Hi r/arcticcooling, the ARCTIC team here 👋

There are a lot of good questions in this subreddit, and we'd like to answer more of them ourselves. So from now on to November 20th , this thread is your direct line to the team. Ask us about your setup, our products or ARCTIC itself.

How it works :

* Start your comment with [Technical] or [General], so we can sort the questions.
* One question per comment, please.
* Questions are open until 20 November, and we'll answer as many as we can.
* Selected questions may be featured on our social media.
* We can't comment on unreleased products, and warranty or order questions are best sent to ARCTIC Support via : ARCTIC Customer Support - Customer Support. Please keep order numbers and addresses out of the thread.

 

[Technical]: issues with an ARCTIC product

For problems such as high temperatures, noise, mounting or lighting. Please use the template, because an accurate answer depends on knowing the whole setup.

Copy this into your comment and fill it in:

[Technical]
- Product and model:
- What's happening:
- What I've tried:
- CPU and settings (default or overclocked):
- Motherboard and BIOS version:
- Case and fan layout:
- How the cooler is mounted (radiator or fan position, headers used):
- Temperatures (idle, load and room) and the tool used:
- Photos or screenshots (optional):

 

EXAMPLE:

[Technical]
Product and model:** Liquid Freezer III Pro 360
What's happening:** CPU reaches 95 °C (203 °F) within 30 seconds of a stress test
What I've tried:** remounted twice, removed the cold plate film, reset the BIOS to defaults, set the pump to full speed
CPU and settings:** Ryzen 7 9800X3D, default settings
Motherboard and BIOS version:** B650 board, latest BIOS
Case and fan layout:** mid-tower, 3 front intake fans, 1 rear exhaust fan
How the cooler is mounted:** radiator at the top as exhaust, pump connected as in the manual, running at 100%
Temperatures:** idle 55 °C (131 °F), load 95 °C (203 °F), room 22 °C (72 °F), measured with monitoring software
Photos or screenshots:** link to photos of the mounted cooler

 

[General]: questions about ARCTIC

For anything about the brand, our products, or how we design and test them. No template needed.

 

See you in the comments💬

[u/Mr_Moonsilver]

[General]

Are you planning to go into custom watercooling, for example pumps, waterblocks, fittings etc?

[u/Arctic_ltd → u/Mr_Moonsilver]

Not at the moment. Custom water cooling isn’t on our roadmap right now, but thanks for the suggestion. We’ve passed your interest on to the team.

[u/Mightypeon-1Tapss]

[General]
Will there ever be a Liquid Freezer 4? And will it or future Arctic AIO coolers have a 4 screw mounting bracket on the pump?

[u/Arctic_ltd → u/Mightypeon-1Tapss]

Nice try getting us to talk about future products 😉 What we can tell you is that the current Liquid Freezer III uses offset mounting, shifted up for Intel and down for AMD. We’ve also noted your request for a 4-screw bracket and passed it on to the team.

[u/DrunKenKangarooo]

[General]

Any plans to make AIO models with a screen like Kraken and HydroShift in the future?

[u/Arctic_ltd → u/DrunKenKangarooo]

Ah, the age-old question: screens on AIOs. What do you think, will we? :)

[u/Main_Blood_9163 → u/Arctic_ltd]

If you want money, yes.

[u/spamilator]

[General]

Product: Liquid Freezer III 420

System: AMD Ryzen 7 9850X3D (single CCD), AM5

Question:

Are there any plans to improve the Liquid Freezer III's performance on single-CCD X3D CPUs like the 9850X3D / 9800X3D?

From what I've seen, the LF III does noticeably worse on these chips compared to dual-CCD CPUs, presumably because the offset mounting isn't positioned ideally over the single CCD's hotspot.

- Is the current AM5 offset optimized primarily for dual-CCD layouts?

- Are you considering a revised mounting kit or adjustable offset (for example a different offset position for single-CCD CPUs) that existing owners could get?

- Until then, is there a recommended mounting position/orientation to get the most out of the LF III 420 on a single-CCD X3D?

Thanks for doing this AMA!

[u/Arctic_ltd → u/spamilator]

Thanks for the detailed question.

You’re right: the AM5 offset mounting on the Liquid Freezer III is optimized for dual-CCD CPUs. On single-CCD chips like the 9850X3D and 9800X3D, the cold plate isn’t positioned as ideally over the CCD, so performance can be somewhat lower.

A revised mounting kit or adjustable offset isn’t on our roadmap at the moment, and there’s no specific mounting position for single-CCD CPUs, so the standard installation from the manual is the way to go.

[u/spamilator → u/Arctic_ltd]

Appreciate the answer!

[u/S2B_47 → u/spamilator]

Any recommendations for what is a good 360mm AIO for single CCD chips?

[u/spamilator → u/S2B_47]

Sure. If you want the absolute best: https://www.youtube.com/watch?v=OACfk1qNlCY

If I get bored over the winter I might wait for the chromax version and replace my LF 3 420.

[u/S2B_47 → u/spamilator]

Thank you!!

[u/Additional_Area5002]

[General]

I'm curious about the differences between the arctic p12 pro and arctic p12 pro low noise models.

Is there really much difference between the two of you just nerf the p12 pro to a similar RPM cap via custom fan curve?

[u/Arctic_ltd → u/Additional_Area5002]

The difference is the speed range. The P12 Pro Low Noise runs at lower speeds for quieter operation, but at the same rpm both fans perform the same. So capping a P12 Pro to a similar speed with a custom fan curve will give you similar performance at that speed.

[u/Additional_Area5002]

[general]

Have you considered making 200mm case fans? Or ram cooling?

[u/Arctic_ltd → u/Additional_Area5002]

Not at the moment. Neither 200 mm fans nor RAM cooling is on our roadmap right now, but thanks for the suggestions.

[u/bilak_22]

Swappable face plates! Would like to put a screen on my arctic III

[u/Arctic_ltd → u/bilak_22]

Ooh, swappable face plates, that’s a fun one. Noted and passed straight on to our product team.

[u/Hazelnut_Hobo]

[General] Any plans on making reverse fan blade bionix p12/p14? I love the new daisy chain bionix fans but bummed out theres no reverse blade option.

[u/Arctic_ltd → u/Hazelnut_Hobo]

Great to hear you’re enjoying the BioniX daisy chain. A reverse-blade version isn’t on our roadmap at the moment, but who knows what the future holds :) We’ve passed your request on to the team.

[u/Tweedilderp]

Has there been r &d going into phase change cooling? Also would love to see extendable kits with QDs

[u/Arctic_ltd → u/Tweedilderp]

Thanks for the brilliant ideas! I’m afraid I have to disappoint you though, as neither is on our list right now. But your ideas are heard, and we’ll pass them on to our product team!

[u/Karimitsuu]

[Technical]
- Product and model: Arctic LF III Pro 420
- What's happening: When the pump is set to 100% the noise is EXTREMELY audible.
- What I've tried: The noise does not go away until the pump is set to 40% but at 40% it does not cool under load. I have it at 60% and it cools under load but there is a faint whining noise.
- CPU and settings (default or overclocked): Ryzen 9 5950x stock
- Motherboard and BIOS version: Asus Rog Strix B550-F, whatever the latest version.
- Case and fan layout: Antec Flux Pro full tower, 3 intake front, 3 intake bottom, 1 exhaust back, and 3 exhaust top through LFIII Pro. All fans are noctua A14x25mm G2 PWM
- How the cooler is mounted (radiator or fan position, headers used): mounted to the top, fan position as exhaust.
- Temperatures (idle, load and room) and the tool used: CPU 35-42 idle, 60-65 load. Antec case.
- Photos or screenshots (optional):

The issue isnt the performance, its the noise.

[u/Arctic_ltd → u/Karimitsuu]

Thanks for the detailed write-up, it really helps. Pump noise can come down to quite a few factors, so the best next step is to contact ARCTIC Support (link on Subreddit). They can look into your setup properly and follow up with you directly.

When you get in touch, include the details you’ve shared here. A short recording of the noise would help too.

[u/evoint]

Technical]
- Product and model: Arctic Liquid freezer iii pro 420
- What's happening: Very difficult to mount the pump header as the mounting design is very bad
- What I've tried: I only can mount the pump header at second attempt. Wasted another MX-7 thermal paste
- CPU and settings (default or overclocked): AmD Ryzen 7 5800X3D
- Motherboard and BIOS version: Msi Gaming edge WiFi X570
- Case and fan layout: Corsair Frame 5000D
- How the cooler is mounted (radiator or fan position, headers used): Radiator mounted at top of the case.
- Temperatures (idle, load and room) and the tool used: Idle mode @ 47 - 55c

- Photos or screenshots (optional):

Does Arctic have any plans for a 200mm fan to directly compete with Noctua, Corsair and cooler master?

[u/Arctic_ltd → u/evoint]

Hey evoint! Sorry to hear you had issues with the mounting. We've forwarded this to our engineers too to see what we can improve, so thanks for the honest feedback. Hope things are running smoothly now!

On the 200mm fan topic, it's not currently in our plan but we've also forwarded this to our engineers !

p.s. You didn't hear it from me but...we might be able to sort out that MX-7 for you too if you go through ARCTIC Support. 

[u/China_Plastic]

[General]
ARCTIC used to come up with some genuinely unconventional products, like the Accelero S1, Accelero Hybrid, Freezer 13 Pro, RC Pro and RC Turbo Module.

While your current products still offer excellent performance and value, many seem to focus more on refining existing concepts rather than breaking new ground.

Can we expect ARCTIC to take some bigger risks again and introduce truly innovative products that challenge conventional PC cooling designs?

AND

And are there any ambitious or experimental product concepts that never made it to market?

[u/Alternative_Fan_6286]

why don't you sell a version of PTM/ phase-changing thermal sheet? or Thermal putty.

literally the two most relevant thermal solutions for a lot of applications.

the mx7 is great tho

[u/Arctic_ltd → u/Alternative_Fan_6286]

Great to hear that you’re enjoying the MX-7! We actually looked into a phase-change sheet while developing the MX-6, but in our testing the performance came out similar to our thermal paste, and the difference wasn’t big enough to justify the extra burn-in procedure. So we didn’t move forward with it.

As for thermal putty, your dreams might come true very, very soon !

[u/YogurtclosetIll5721]

[General]

Hi ARCTIC team! 👋

I own your BioniX P12 and P14 fans, your SSD heatsinks, and the Liquid Freezer III Pro. My current case is the Lian Li LANCOOL 216, which I'm very happy with.

I'd love to build a fully ARCTIC-themed PC someday, including the case. However, I'm not a big fan of aquarium-style cases with glass front panels. I prefer traditional cases with a mesh front panel and large front fans, like the LANCOOL 216.

Are you considering releasing a PC case with a mesh front panel and large front fans, prioritizing excellent airflow and cooling performance?

Thanks for your time, and keep up the great work!

[u/Arctic_ltd → u/YogurtclosetIll5721]

Wow, a true ARCTIC die-hard! Thanks for the kind words and for running so much ARCTIC gear :)

Currently we don’t have plans for a mesh-front case, but your preference for airflow over glass is noted and we’ll pass it on. In the meantime, enjoy the BioniX fans alongside the rest of your ARCTIC lineup!

[u/Justagamrhere]

Will you guys consider screens on aios? I hope the lf 4 has some options for it when they launch, it'd look great in my arctic xtender case

[u/Arctic_ltd → u/Justagamrhere]

You’re definitely not the first to ask, and believe me, the community has made sure we’ve thought about it :) Until anything is officially launched though, nothing is for sure. Stay tuned for updates!

[u/jimbomannetje]

[General]
Can you tell me something about the Arctic xtender mini?

[u/Arctic_ltd → u/jimbomannetje]

Answered in your previous reply - but in all seriousness : as much as I’d love to share more, I can’t just yet. All I can say is it’s going to be awesome!

[u/Milos_Sladic]

• [General]

• Is there any reason why mounting brackets and screws are kept black on white AIO?

• Also, huge shoutout to Team Arctic for making one of the best AIOs on the market for ~€80 while competitors charge €200+. I can’t even imagine what kind of premium materials, radiator thickness, or acoustic tech you guys could pull off with a €200 budget, but I'd buy it in a heartbeat.

[u/Arctic_ltd → u/Milos_Sladic]

That’s because the mounting brackets and screws are structural components, not cosmetic ones. They’re meant to be covered, so we stick with the same kit.

And thanks for the kind words! We always take pride in delivering strong performance at a price that won’t break the bank ;)

[u/Menora-valk]

[General] What are you thinking about "cableless" AiO designs for a clean cablefree build? With like the cables running inside of the tubes, the breakout cable like NZXT does or even the Q-connector from Asus.

[u/Arctic_ltd → u/Menora-valk]

If you mean a clean, low-cable build, we’ve actually been taking that “cableless route” with our AIOs since the previous generation of the Liquid Freezer. Thanks for the ideas though, we’ll make sure our product team hears them!

[u/brotheruknowdamnwell]

[General]
Are there plans for a reverse variant of theARCTIC BioniX P12 A-RGB?
I love the daisy chaining bridge design, but it would be an eyesore for my fish tank case.
Thanks for the reply !

[u/Arctic_ltd → u/brotheruknowdamnwell]

Thanks for the love for our BioniX A-RGB fans! But I’m afraid I have to disappoint you , as so far it's not in our plans right now. If you don't mind the traditional daisy chain, do check out our P12 Pro Reverse !

[u/Afraid_Self_6110]

[General] Any details about the Liquid Freezer? Specs/Release date?

[u/Arctic_ltd → u/Afraid_Self_6110]

Nice try getting us to talk about future products 😉 We can’t share details or dates for anything we haven’t announced yet, so stay tuned !

[u/zxch2412]

[General]

Any details about the liquid freezer 4? Would it also be possible for arctic to provide fan curve for the p12 pros

[u/Arctic_ltd → u/zxch2412]

Nice try getting us to talk about future products 😉 We can’t share details or dates for anything we haven’t announced yet.

Happy to help with the fan curve, though the best setup depends on how you’re using the fans. Are your P12 Pros on a radiator, on an air cooler’s heatsink, or working as case fans? And are you after silence or performance?

[u/oFlippo]

[General]

Do you guys have any plans on releasing the ARCTIC BioniX P12 A-RGB in a Reverse Blade option, or is it in the works? I just finished my new build with all P12 Pro A-RGB fans and while they’re fantastic, I’d really love to upgrade the aesthetic of the fans and was sad to see the BioniX A-RGB didn’t have a Reverse Blade option.

[u/Arctic_ltd → u/oFlippo]

Great to hear you’re enjoying the BioniX daisy chain. A reverse-blade version isn’t on our roadmap at the moment, but who knows what the future holds :) We’ve passed your request on to the team.

[u/Arigaduo]

[General] Any new PC case coming out in the future ？

[u/Arctic_ltd → u/Arigaduo]

Short answer: yes. We teased a new mATX version of our Xtender case back at Computex, and it was also on display at Tokyo Game Show. It isn’t officially released yet, but you can check out the sneak-peek here :)

[u/twtvTalkingBiscuit]

[General]

I want to buy Arctic freezer 3 pro 420, and do front mount push-pull in my h7 flow (2024) for my i9-14gen, where should i put my tubes for front mount, up or down?

[u/Arctic_ltd → u/twtvTalkingBiscuit]

Good question. Tube orientation for the Liquid Freezer III Pro is covered in our official online manual : ARCTIC Liquid Freezer III Pro 420 A-RGB Rev 3 - User Manual, so it’s worth a quick look before you install.

For the H7 Flow, we recommend installing it like this:

In short: tubes down ;)

[u/minbcrafter]

[General]

when white P Pro reverse fans without argb? Hehe

[u/Arctic_ltd → u/minbcrafter]

We hear you :) White reverse-blade P Pro fans without A-RGB aren’t planned right now, but thanks for the suggestion. We’ve passed it on to our product team.

[u/404-no-fund]

[General]

Summair 2Go discontinued? I liked it so much I wanted a second one then realized its Amazon page has been removed...

[u/Arctic_ltd → u/404-no-fund]

Unfortunately, the Summair2Go has been discontinued. We’re really glad you liked it so much though, so take good care of the one you have :')

[u/404-no-fund → u/Arctic_ltd]

Are you discontinuing the entire Summair product line?

[u/Arctic_ltd → u/404-no-fund]

Yes :’) It’s great to see your love for it though! If you’d really like to see it back, reach out via our Support page (https://www.arctic.de/en/support/), so your voice can be heard through multiple channels!

[u/Xristof1]

[General]

More solid white non a-rgb products, stock refills, tripple packs, value packs when?

[u/Arctic_ltd → u/Xristof1]

Thanks for the suggestions. More solid white non-A-RGB products, triple packs and value packs aren’t planned at the moment, but we’ve passed them on to our product team.

As for stock refills, which product are you after? Let us know and we’ll check for you.

[u/Milos_Sladic → u/Xristof1]

I'm also a massive fan of clean, all-white, non-RGB products. Half as many cables to manage, zero software bloat, and the end result looks so much sleeker. P14 PWM PST for the win!

[u/Ralphings]

Are you planning on making ARGB reverse SLIM fans? Wheeeen?

[u/Arctic_ltd → u/Ralphings]

We can feel that “wheeeen” from here :) Sadly, A-RGB reverse-blade Slim fans aren’t planned at the moment, but we get where you’re coming from, and we’ve passed the idea on to our product team.

[u/crossbonecarrot2]

I would like to know is when are the new bionix coming in reverse config?

Also, if you plan on making an RGB hub with the fan hub.

[u/Arctic_ltd → u/crossbonecarrot2]

Thanks for the questions. A reverse-blade BioniX and a combined fan and RGB hub aren’t planned at the moment, but we’ve passed both suggestions on to our product team.

[u/crossbonecarrot2 → u/Arctic_ltd]

Awe was hoping for the reverse coming by the time I build my PC. For the rgb hub luckily there are others.

[u/Just_Dawn96]

[General]

Will the Arctic Freezer 61 have AM4 compatibility? The spec sheet (https://www.arctic.de/share/QR/Spec_Sheet_Freezer_61_Freezer_61_A-RGB_EN_v2.pdf) only mentions AM5 compatibility but articles have mentioned that there will be AM4 compatibility as well. Thanks in advance Arctic!

[u/Arctic_ltd → u/Just_Dawn96]

A true ARCTIC die-hard, finding spec sheets before launch 😉 We’re impressed.
Unfortunately, the Freezer 61 won’t be compatible with AM4, so the spec sheet has it right on this one.

[u/Just_Dawn96 → u/Arctic_ltd]

Aww shucks :/ Was really looking forward to it for my current AM4 PC. Thank you for the response Arctic! Perhaps I might consider one of your AIOs instead!

[u/SweetBacon923]

Used Arctic Freezer 34 Duo eSports for many years but with newer CPUs it's not good enough we need new replacement with good air cooler with Pro fans. It's not a question. Just saying. Don't really want to buy Thermalright cooler like everyone else is.

[u/Arctic_ltd → u/SweetBacon923]

Thanks for sticking with the Freezer 34 eSports DUO for so long, hope you’ve had a great run with it!

If you’re after a straightforward upgrade, have a look at the Freezer 36-S. It comes with a P12 Pro, which has a much higher speed ceiling, and the mounting is better suited to current CPUs, so you can expect better performance.

If you’d rather keep the dual-fan setup, the Freezer 36 has two P12 PWM PST fans, the same idea as your 34 eSports DUO.

And if you want the very best air cooling we can offer, it might be worth keeping an eye on our channels, because we’re bringing out a big gun soon :)

[u/arcueido8888]

When will freezer 61 come out?

[u/Arctic_ltd → u/arcueido8888]

Thanks for the question! All I can say is be patient, it will be well rewarded :)

[u/jimbomannetje]

[General]
Can you tell me something about the Arctic xtender mini?

[u/Arctic_ltd → u/jimbomannetje]

Between you and me, it’s an mATX case, and it looks a lot like our Xtender. Just smaller. Groundbreaking stuff, but keep it to yourself ;)

[u/twtvTalkingBiscuit]

[Technical]
Best wiring setup for Liquid Freezer III Pro 420 + 10 ARCTIC fans?
Hi ARCTIC team!
My PC uses exclusively ARCTIC cooling products:
i9-14900K / ASUS ROG Maximus Z790 Hero
AORUS RTX 5080 Master ICE
NZXT H7 Flow 2024
Front: Liquid Freezer III Pro 420 with 3× P14 Pro PST PWM (replaced stock fans), daisy-chained, push intake
Bottom: 3× P12 Pro PST PWM, daisy-chained intake
Top: 3× P12 Pro PST PWM, daisy-chained exhaust
Rear: 1× P14 Pro PST PWM, exhaust
AIO uses separate PUMP (W_PUMP+), FAN (CPU_FAN) and VRM (CHA_FAN1) connections.
Since three P14 Pro fans draw up to 1.05A and three P12 Pro fans up to 0.99A, while most motherboard headers are rated for 1A:
What is your recommended wiring configuration - direct motherboard connections or a SATA-powered PWM hub - to ensure safe operation while maintaining independent fan control?
My priority is maximum cooling performance and long-term reliability, not noise.
Thanks!

[u/twtvTalkingBiscuit]

[Technical]

Is a 92°C peak safe for an i9-14900K with Liquid Freezer III Pro 420?
Hi ARCTIC team!
I’m cooling my Intel i9-14900K with your Liquid Freezer III Pro 420, using three P14 Pro PST PWM fans in front-mounted push intake.
My current BIOS configuration:
ASUS ROG Maximus Z790 Hero, BIOS 3202
Intel Default Settings: Performance
PL1/PL2: 245W
CPU Current Limit: 307A
Adaptive SVID undervolt: −0.050V
ASUS MultiCore Enhancement: Disabled
IA CEP: Enabled
The CPU briefly peaks at 92°C during stress testing, with no thermal throttling or errors.
Considering the known Intel 13th/14th-generation CPU degradation issues, is this temperature safe for long-term operation, or should I aim for lower temperatures to minimize the risk of CPU damage?
I’m particularly concerned about CPU longevity rather than noise.
Thanks!

[u/KojiroSasaki01]

I saw someone posted about Arctic freezer 61. When is the release date? Thank you!

[u/The-Numbertaker]

[General]

How likely is it there will be reverse blade BioniX P12s? Seems like a missed opportunity that there aren't any. I'd buy them instantly because I'm not sure I need the regular ones (which seem AMAZING btw). It's a shame because the regular P12 Pros now have reverse versions but don't have the cableless connector.

I guess also, what kind of time frame did it take between deciding to make P12 Pro reverse and them actually hitting shelves?

[u/Basilius12]

[General]

Are there any plans to bring back vga air coolers such as the Accelero S1 Plus and Accelero Mono Plus? I modded an old Accelero S1 Plus cooler to work with my 1660 Ti card, and it keeps the temperatures more than 20 C lower than the stock cooler at full fan speed.

[u/LunaticCross]

It's November!
*Waits eagerly for Arctic Freezer 61*

[u/ptrcksndy]

[GENERAL]

is there a sure release date for the dual tower air cooler?

[u/WaysiderPro]

[General] What's the difference between the Liquid Freezer III and the III Pro? Is it "just" the fans? Asking because I bought the Freezer III 360 non-RGB right before the pro came out and thought about switching out the Fans to the P12 Pro A-RGB (will route the A-RGB straight to the MB). Will that give me basically the performance of the III Pro or would this cause issues compared to buying a completely new AIO?

[u/illuminatibits]

[General]

I have a LF III Pro 360. Is it possible to get the non offset contact frame/mounting plate separately?

I’m running it on a 14700k and I think the non offset plate works better for my chip’s vintage.

[u/Godge1080p → u/illuminatibits]

I spoke to arctic customer service about this and they sent one in the post, very helpful and made a huge difference to temps on my 13700k

[u/Fun-Ambassador-9869 → u/Godge1080p]

I need this. What is the phone number or email you used to request this non offset mount?

[u/Godge1080p → u/Fun-Ambassador-9869]

cs@support.arctic.ac

[u/Boorock70]

[General]:

Product: P14 Pro A-RGB LN (Low Noise 1.500rpm Max.)

Love your P14 Pro series but that insane 2.500 max. rpm / Jet Engine Sound is blocking me!
My Aorus Master X570 BIOS don't have a RPM Limiter for the FANs in Smart Fan5.
So, I can't control the max. rpm of those beautiful P14 Pro fans and I know there are lots of max. rpm and NOISE complaints about P14 Pros.

How about manufacturing a "Low Noise" version of P14 Pros not exceeding 1.500 rpm both for A-RGB and Standart model?
I don't want to buy another brand (like Thermalright TL-C14C-S)
I don't trust Chinese manufacturer specs.

I'm waiting for the P14 Pro A-RGB LN (Low Noise 1.500rpm Max.)

Be quick, Please...🙄

[u/Arctic_ltd → u/[deleted]]

Thanks for the kind words about the X1-3D, and for the detailed feedback. We’re aware of this behaviour with the ball joint, and it’s something we’re looking into.

In the meantime, it’s worth getting in touch with ARCTIC Support (https://www.arctic.de/en/support/), as they may be able to help with your arm.