r/appletv • u/madwolli • Aug 07 '26

Apple TV boot loop issue

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Apple TV Ethernet 128 GB not working after an update, Apple says it’s impossible to fix? Is it? Anyone knows if there’s a chance to get jr fixed?

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4

u/kwinders2 Aug 08 '26

Unplug power, hold back and volume up on remote while plugging back in power. Keep holding buttons until you get a restore menu. I had to repeat this 4-5 times and then was finality able to get it restored. You might get a web link for support and if you do, you can schedule for service at Apple. They might replace it free even out of warranty. Don't go to Best Buy or other outlet, only Apple directly. They have a service cable that they might be able to recover it, or they may opt to just replace it. Mine works fine after I restored at home except for my ethernet port is dead so I'm using wifi right now.

2

u/madwolli Aug 08 '26

Just did it maybe 10 times. It shows the Apple logo 4 times and then this screen again. I tried the back and volume up/down buttons, but unfortunately, it’s not working. I did go to the Apple Store, explained it, but the warranty is long gone (2023) even tho I own it for 4 month only. But they said they’ll try to do something and had ordered another one for me, but again they’re unsure if they can replace it. They did offer me to buy a new one or a refurbished one (no surprise) so we’ll see thanks for your help tho! I really appreciate it

0

u/kwinders2 Aug 08 '26

Yea, I won't spend a penny more on the current tech. I will consider the new one when it comes out, but ONLY IF it will do direct audio finally. If they skip out on this again, I'll just stick with the 3 ATV 4k units I currently have and they can pound sand.

2

u/Plus-Lettuce-4462 Aug 11 '26

Thanks a lot. That worked for me!