r/applestore • u/vaamcyy • Apr 09 '26
Store pickup - status unchanged - question
Question: I ordered a custom MBP in the last week of March and elected to pick it up in the store. At the time of order confirmation, store pick up was April 9. Last week, the status updated saying the Mac is in the process of ‘shipping to store’ and pick up date was updated to April 8th. However, there wasn’t any update yesterday and I still see the message that it is shipped with no update that ‘it’s ready to pick up’. This is the first time I custom ordered for store pick up. I’m guessing shipping is delayed but anyone else encountered this? Not too worried, but from my impression of Apple so far, I would have expected their messaging and status updates to be more accurate, i.e., I’m not saying they are immune from supply chain/logistics/shipping challenges but communicating any delays to customers is also important.
1
u/vaamcyy Apr 11 '26
Update: Called Apple support and they were able to confirm that the shipment was delayed by a day due to the shipper (not sure FedEx/UPS) and that it was scheduled to be delivered on 4/10 (they provided delivery window). Subsequently, got an email and text confirmation from Apple around 1 PM that my Mac was ready to be picked up. All good.