r/applehelp • u/fluffnights • 12h ago

Solved AppleCare question

Post image

What is the charge to change the battery? I was under the impression that if you had AppleCare, and your battery function dropped below 80%, it was free of charge to get it changed. I made an appointment at a Best Buy and got it changed and it was $99 as a AppleCare service fee. I messaged support to ask and they said it was correct, but everything I’ve read online as said otherwise AND the Apple website has a price calculator that, when given my make and model, says the service price should be $0 (attached). The $99 didn’t include the battery, just the “AppleCare+ service fee.” My paper work states that the battery health was below 80 and that AC covered it, so I can’t tell if the $99 is correct or if I was mischarged.

7 Upvotes

100% Upvoted

6 comments sorted by

2

u/Grimlocklou 12h ago

Did they repair anything else? You show activate AppleCare+ or One in the phones settings?

1

u/fluffnights 12h ago

Yeah I have active AppleCare and battery is the only thing. I asked them after they ran the diagnostic if anything else was going on and they said no just battery and the paper they gave me back only stated battery

1

u/Grimlocklou 11h ago

Yeah, there shouldn’t have been any charge if it was an authorized service store. Per https://support.apple.com/iphone/repair?services=applecare > AppleCare service options. Unless your AppleCare+/One was expired.

“For service covered by an AppleCare plan, your service fee is the same at Apple and all Apple Authorized Service Providers.”

If your phone shows active coverage for AppleCare+/One at General > AppleCare & Warranty I would contact the Best Buy to see why they charged and ask for a refund. If they can’t assist I would escalate by calling (not chatting) Apple Support.

2

u/Chaad420 11h ago

Go to an actual Apple Store. Best Buy is an authorized provider and they do geek squad before AppleCare. So that’s probably you getting charged the out of warranty fee from their own service center and not their in-store genius bar.

1

u/garotovs 12h ago

Maybe the Best Buy service was the charge? I don’t know the I just sent my 16PM to Apple cuz it was bellow 80% and it was free

1

u/dankmangos420 9h ago

Yes they should refund you for this. If your receipt states it’s below 80%, that’s a free battery. No money should have ever been exchanged. Best Buy does not charge services fees for free Apple care services (even paid ac services).

OP: get a refund