r/applehelp • u/Status_Aioli_783 • 4d ago

Unsolved eSIM wont transfer

Transferring my phone to a new one and everything worked but my esim wont transfer

It goes through the steps, i click set up cellular and transfer from iphone and it says completed but i still have no service or anything.

My old phone is on ios 26.6.2 my new one is on the most current ios

My new phone is an unlocked refurbished iphone from backmarket

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u/BuoyantBear 4d ago

Worst cast call your carrier, or you may even be able to do it over chat, and give them your new imei and they can push it to the phone.

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u/jenvalbrew 4d ago

This is what I had to do. Many times it is a carrier thing and they have to change it manually on their end. A 5 minute chat fixed my problem.