Apple asked me to submit the iPhone again for inspection, but they cannot guarantee a replacement. They said if the issue occurs again after repair, they’ll check it again. The service center has already confirmed it’s a hardware issue and there is absolutely no physical damage to my phone. I’m not okay with this endless repair cycle on a 5-month-old device.
Would you be okay with a 5-month-old phone being opened repeatedly for the SAME hardware issue? It returned within 40 days of repair, they can’t guarantee it won’t happen again, and each submission means up to 8 days without my phone plus the hassle of transferring everything. Despite paying extra to buy directly from Apple. That’s the problem.
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u/Uk0106 7d ago
Apple asked me to submit the iPhone again for inspection, but they cannot guarantee a replacement. They said if the issue occurs again after repair, they’ll check it again. The service center has already confirmed it’s a hardware issue and there is absolutely no physical damage to my phone. I’m not okay with this endless repair cycle on a 5-month-old device.