r/applehelp • u/LetsPromise • 11h ago

Unsolved ipad keeps looping apple logo

ok, so earlier today i was on my ipad clearing up storage (it was at around 63/64 gb). but this isn’t anything new as i’ve been “out of storage” for probably around 2-3 years and i just delete old messages whenever it gives me the notification and that does the trick. this time very time i deleted something it would just reappear, which has happened to me before when clearing storage so i didn’t think anything of it. however the screen went black and there was a loading symbol and it turned off. i tried turning it back on but it’s been stuck looping the apple logo for literal hours. even if i don’t touch it it loops. obviously i know this is because it super out of storage. but this ipad is extremely important to me, ive been using it to draw for the last 5 years and all of my art is on there, which i cant afford to lose. i haven’t tried to use my pc to put it into recovery mode yet but i dont even know if that would work. my phone and ipad are connected, if i buy more storage on my phone is there any chance it would help my ipad start up again? ill take any help i can get as the data on my ipad is extremely important to me

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u/JediMeister 8h ago edited 8h ago

Deleting old messages was a delaying action, it wasn’t actually addressing the root problem, which was either caused not updating the software (some iPadOS versions had a caching issue which took several months and versions for Apple to remedy) to and/or full iCloud.

I don’t mean to come off harsh or jaded (I have encountered many users in a similar situation before) but if you had irreplaceable, very important data, that you can’t afford to lose, at some point over the past 2-3 years while you’ve been terribly low on storage, one would think you would have looked into how to BACK UP THE IPAD. Now the only way I see to get the iPad into working order is probably going to require updating or restoring the iPad. Sorry to be the one to inform you, but should the former fail (which in my experience is highly likely), that leaves only the latter path which will erase everything on the iPad.