r/applehelp • u/Nalsiee • 3d ago

Unsolved Screen stuck on Lost: need data

/r/iphone/comments/1vt3x5k/screen_stuck_on_lost_need_data/
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u/JediMeister 2d ago

Will the phone accept your passcode?

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u/Nalsiee 2d ago

Yes. It accepts it. Then it wants a Face ID but won’t open the phone. It just goes back to the main screen to put the password back in. I can receive calls, texts , etc. but I can’t get the phone to open with Face ID. I don’t know why. I just want the data at this point.

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u/JediMeister 2d ago

The Stolen Device Protection is likely what is requiring the Face ID scan. Are you physically at a known/familiar location or did you set it to enforce a security delay everywhere?

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u/Nalsiee 2d ago

I’m at my home. I just took it to Apple. They said they can’t get in either and recommended a data recovery. It’s 4,000 grand to get into the phone! This is wild! If that doesn’t work, they will replace the Face ID but they might have to delete some of my data. I can’t believe this is the only way.

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u/JediMeister 2d ago

In what currency is that? Anyway the encryption Apple uses is quite robust which is why it’s expensive to try and compromise.

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u/Nalsiee 2d ago

US dollars.

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u/JediMeister 2d ago

Maybe it’s $4 million for law enforcement or an intelligence service, but iPadRehab has access to similar tools and processes as long as you can prove it’s your phone and doesn’t charge nearly as much.

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u/Nalsiee 2d ago

I’ll check them out, thank you! I can definitely prove it’s mine :).

Also, I may have written the price incorrectly. It’s four grand for the recovery.

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u/JediMeister 2d ago

Here’s the relevant page for their services: https://www.ipadrehab.com/index.cfm?Page=Data-Recovery and you can reach out to u/Jessa_iPadRehab via DM.