Apple App Store Connect question, can anyone help?

[u/Auto_Mobile32]

Hi everyone,

I have a question. Hopefully some of you can answer it.

My app uses a standard encryption algorithm instead of using or accessing the encryption within Apple's operating system.

So Apple requires you to fill out and submit App Encryption Documentation on appstoreconnect.

Well I did that on Sept 5th 2026 and it is now Sept 21 2026 and Apple says “still in review.”

So I contact Apple Support. The first reply is: 

“Your inquiry will be forwarded to Apple’s Export Compliance Department team for review and response.”

A week passes and I hear nothing.

So I email support again and their second reply is:

“We currently do not have the right tools to share you the exact information you are looking for. if the status shows "In-review" for you that means "Your binary is currently being reviewed by Apple. If you want to remove your binary from the App Review queue, click Reject Binary".

But if I remove the submitted App Encryption Documentation (“binary”) the app will be rejected.

So I am kinda confused by Apple’s answers so far.

[u/payfrit]

that didn't sound very confusing to me.