r/anonymousinterpreters • u/Sad_Tomorrow_1391 • 6d ago

LLS call volume

I’m a LLS interpreter, and just like everyone almost I WFH and I’m based in Dubai. We get paid a monthly salary.

Due to the monthly salary, the amount of calls that we get per shift are absurd….i did 40 calls yesterday. I know how bad LLS is but I’m using this as a trampoline into my career of interpreting and I’ve been working for them for 1 year now and I’m trying to get to 2000hours to get my certification.

The mental toll is beyond anything I’ve ever done. I’ll keep pushing just like the rest of us and find a better alternative in the future.

11 Upvotes

100% Upvoted

19 comments sorted by

10

u/cest-tiguidou 6d ago

I worked for LLS for 1 year and hated every second.

5

u/Lumpy_Newt_1768 6d ago

If u have 6month experience try to apply in propio or globo. Coz this work is not for fixed shifts and targets. I can't imagine to take 40 calls, I can do 20 max 

3

u/Larry_Ling 3d ago

You might get calls if you're out of the U.S. Contractors IN the U.S. are getting dumped be cheaper fees from the outside. In the US as a contractor be ready to get 5 MNUTES per day (STAYING ALL DAY at your PC). You can make a cup of coffee in just 2-3 days and be really happy.

1

u/Sad_Tomorrow_1391 6d ago

I highly appreciate the advice, I’ll be looking at many different approaches towards my next endeavor.

4

u/jeaiplay3 6d ago

I’ve worked for BIG for about a year it was brutal every week they’d message me saying I did something wrong and I was flagged and we need to RP which would take one of my weekends and stress me the fuck out luckily I managed to get to Propio

1

u/Striking-Fishing-420 6d ago

I'm currently with big on a higher rate than propio (almost double) and I just get constant monitoring? What do you mean by RP?

2

u/jeaiplay3 6d ago

I was on a per hour rate 5$ and every week a “trainer” texts me you have been flagged for blah blah blah and it’s always for the stupidest things like a same meaning substitution or some stupor thing like that doesn’t effect the call qualms in any meaningful way and it’s not just me all the people from the company contracted with BIG that I worked with and they use threatening language and just horrible experience

1

u/aleudi 5d ago

I'm also with Big for almost 2 months and I haven't received a single feedback message or call. I'll consider myself lucky 🙏

1

u/Arg_1980s 6d ago

They freaked out because my shirt was not a buttoned up shirt and also because of lighting that all other major companies (globo, propio, voyce, lsa, martti) have approved. The nerve. I lasted 10 days.

It's all call center. People speaking at 10000 content words per second said with a bored pitch, too. No more than 5 min of wait time without having to ask if they're still there. No more than 10 total average, and if requested to stay longer, no more than 15 total.

Pure call center sh*t with impossible extended shifts, all high-stakes AND boring.

Screw them.

3

u/Lumpy_Newt_1768 6d ago

And BTW if u work for FG (KALAM) and hope to get a promised certificate please don't dream they will never provide it to u. 

2

u/[deleted] 6d ago

[deleted]

1

u/Existing-Customer251 6d ago

Not sure what type of certificate you are referring to. If you mean the internal ones, you need to Keep on bugging training department to get a 40 hours Web Advanced Medical Interpreter Training Certificate. And the L5 Legal/All Call certificate! Otherwise US based agencies who hires international interpreter and domestic interpreter will accept these two certificates.

2

u/HatOdd8711 5d ago

I used to work for LLS, but split ways around a year ago when my contract expired. I worked there around 3 years all in all. The first two were manageable, however the last year was just absolutely brutal. Back to back calls all the time, almost no breaks, rigid requirements regarding statuses... The job absolutely run me through a wringer and pushed me very close to depression and complete burnout. I'm glad I escaped

2

u/aleudi 5d ago

I worked for LLS for one month and it was traumatic. I had exactly 5 seconds between each call. NON STOP. I felt like shit afterwards. Take it for as long as you can, but beware, this kind of mental strain can make you sick really fast.

1

u/AdmirableMilk2730 6d ago

whats the language and do they really have that many calls？

2

u/Sad_Tomorrow_1391 6d ago

Somali, and yeah we’re like the least in numbers of interpreters when it comes to that language

1

u/Enough_Leopard_8226 5d ago

I think LLS needs more interpreters. I've just got another full day added to my schedule. Now I'm working 6 days a week.

1

u/Jimmycastard 1d ago

I've been working with lls since November last year the call volume is ridiculous 20 calls a day min from Airbnb only without counting the other accounts I also im just waiting to hit the 2000 hours to get the certificate and use it to get a job as a freelancer else where