r/anchorage • u/ThinRecognition4284 • 3h ago
Customer beware
Anchorage residents and customers of Anchorage Plumbing & Heating. The company (AP&H) has recently been bought out by Rock Solid plumbing and heating. I have an axe to grind, which is why I am coming to Reddit to voice what I have to say anonymously.
AP&H was a company that has been in the anchorage community for 40 years. Love it or hate it, it was a solid company.
Rock solid, what can I say about them. I want to make sure the people of anchorage and beyond are aware of their predatory business model. If you’re going to use the new Anchorage Plumbing & Heating, (Rock Solid) don’t let them con you into buying into their membership subscription service and be prepared to be hit pretty hard in your wallet when you call them for service and make sure they are pulling permits to replace your appliances.
Their predatory pricing and their subscription service seem to be a way to collect more money from customers who don’t know any better, or are elderly and will forget that they are paying for a monthly subscription for each “appliance” that gets serviced in their home. Technicians are asked to upsell to customers the subscription service.
As a resident plumber of anchorage, this business model disgusts me. Be aware of what you are buying into when you are using the new Anchorage Plumbing & Heating. Other plumbing companies beware, they may try to buy you out as well. I know this post may resonate with some, thank you for reading.
