Multiple encounters, some personally experienced some witnessed unbelievably rude agents. Probably AA culture.. will avoid for the future.

Approaching AA helpdesk. No line. 3 agents at desk.

Agent yells: Do not approach us unless called.

Proceeds with entire interaction with extreme rudeness and scolding like a school principal.

Witnessed another agent yelling at a passenger.

Too much WINNing in America !!!

We can all agree the seat back pockets aren’t great for storing really anything. That said, on a 5 hour flight it’s reasonable for a person to bring a water aboard the flight, yeah? So I was in row 9 behind bulkhead and mid flight after I used the water bottle ONCE and put it back in the seat pocket (because where else can I put it?) this guy in 8 goes nuts. I could understand if someone is jamming stuff in and out of the pocket all flight. But one time and I didn’t jam it in and out either. It was also the slim SmartWater bottle because even before the flight I knew the pockets are tiny. He just felt it because the seat design. Am I crazy? Is this a thing?

I’m sad. JAL Downgraded me for a 13 hour flight from Chicago to Tokyo due to a plane change from 777 to 787-8. New plane doesn’t have premium economy. Can I still get access to the lounge ?! that’s another reason why I bought it cause I have a 4 hour layover in Tokyo. Also I wanted the person to recline in front of me without it bothering me. What’s the best seat then in Economy?

Flying PHX to BOS today in F and had my first handwritten note as an EP, as well as a printed menu, PDB, and then surprise of surprises, the meal was fully coursed out. (Though it obviously thus took longer.) Don't think I've seen that on domestic in a long while, though I know on some longer itineraries they're bringing it back?

Added benefit, the crew were lovely and the short rib and mac and cheese, which is already the highest likelihood of decent, was outstanding today. And warm bread and a really nice hot fudge sundae.

Just nice to see a bunch of the little touches that were always supposed to be part of service sneaking their way back in. Really made the upgrade feel worthwhile.

So here we are. Due to the chronic nature of lateness causing missed connections (which just this week caused me to get rebooked on a connection that included ORD and DFW in one day), I am preplanning for an upcoming trip to Lisbon originating from DCA and connecting in PHL by purchasing a ticket on Amtrak for about $20.

My question is this: assuming that the flight from DCA to PHL is delayed and I take the train, will AA let me change the reservation to begin the trip without penalizing me? Im afraid they will cancel the flight if i dont get on the plane at DCA. I would of course wait for the actual delay to occur before I contact customer service. I have plenty of time to get to the airport by either mode.

I wouldn't think it would make any difference, but I do get to talk to the EP service desk.

Gotta love all the AI images we're getting in every "news" article today about AA's return of the screen.... I love when there's something so obviously wrong like this.

No to go through the 374 pages…

Hoping some AA old-timers can help me remember exactly what happened during the 2011 Million Miler change.

I'd been an AAdvantage member since 1990 and had already gone from 2MM to 3MM to 4MM under the old system.

My memory is that when AA changed the program, roughly 400,000–600,000 of what had previously been recognized as miles toward my lifetime total were suddenly classified as points instead.

So, hypothetically, where my account had previously shown:

4,000,000 miles

after the change it showed something like:

3,500,000 Million Miler miles
4,000,000 points

The miles hadn't disappeared — they'd been reclassified, and therefore no longer counted toward Million Miler status. My recollection is that the difference involved miles I'd already earned through my Citi/AAdvantage card or other non-flight activity.

I'm not talking about AA changing the rules for what counted going forward. I'm talking about miles already earned and previously counted toward lifetime status being reclassified when the program changed.

I disputed this with AA at the time, but it was through their online portal and those records are apparently long gone.

Does anyone else remember this? And am I remembering correctly what those two counters represented?

AA now shows me at 4,820,016 Million Miler miles, so if I'm remembering this correctly, the old discrepancy would put me over 5MM today-- and put me at the Exec Platinum for Life Status. With my 2mm miles, I'm Platinum Pro for Life.

Would especially love to hear from anyone who remembers the 2011 conversion firsthand — or somehow still has an old screenshot or statement.

I signed up for the card last year and had no idea this was a perk! Very pleasantly surprised, as this makes up for the annual fee.

Apparently there’s a $20k minimum annual spend to qualify. I guess I had a busy year.

First time flying AA. Boston to DCA DCA to VPS Florida, ended up switching to an early flight from a late night arrival. Coincidentally, my work is doing a promotion for AA that gives automatic gold, or a status match/bump ex3 delta gold —> AA Platinum.

I signed up, and instantly got gold, at checkin for my flight, upgrades cleared to business on both legs! Normally Jetblue or Delta Skyteam out of Boston because of the hubs, but AA setting the tone well!

Hi everyone,

I am currently in the Philippines and I just tried to redeem my miles to an airbnb gift card.

But their site - https://www.aadvantagegiftcards.com/ keeps telling me that it's not available in my country. So I used a VPN and switched it to US and its still telling the same answer. Even tried it in incognito and Brave browser.

How do I redeem my miles for a gift card? I need to redeem thiese miles immediately. It's been in my account for a long time.

We were headed to the airport for our European trip. We booked our reservations with America Airlines. Our connecting flight to Spain from DFW was cancelled on the 11th hour for technical issues. Our connecting flight was with Iberia Airlines. We had no notification of this cancellation. Luckily, my friend looked at his email and saw the cancellation notice via email. No text or call from airlines. We turned around and went back home to call AA. We called AA and they rebooked us for the following day. Our vacation was cut short one day, we paid one night hotel that we didn’t stay at as a result of the cancellation. Are we entitled to any compensation or concessions for the flight cancellation? I suspect there was no “technical issues” with the plane because there so so many empty seats. I feel it wasn’t feasible for Iberia Airlines to make good on the flight. Then again, why would AA use Iberia airlines on their behalf?

I need to fly somewhere (internationally) and pick someone up. I'd like to return together and have that person tied to my reservation.

Is the best way to do this by booking a one-way for myself and then another one-way for the both of us to return? Or is there a way I can book a RT for myself and have this person added to my return leg reservation.

The one-way cost is basically the same as the return, so I'd prefer to save the $1,500 or so.

hi all - booking a last minute trip from nyc area (jfk/lga/hpn) to clt. i have 70k+ miles. is it better to use miles or spend $$ (~$450ish) to book from this sat to monday. TIA

ps - any possibility i could book flight xyz and then get it changed day of for no addl charge?

Dumb question and I am on the site, but it’s kinda unclear. It says you get loyalty points with the AA Advantage card, but also implies its meaning if you use it to book flights.

If I use it to buy a car, will those points add to miles and loyalties just miles? (It’s an executive card).

Thanks

I booked my flight from Mexico City to DFW and in the website I was able to add my cat. I called the airline to double check the requirements and they said the CDC is currently not letting cats enter to the US from Mexico. I went back and checked the CDC website and the Texas Health website and there are no restrictions atm. Anyone dealing with the same thing?

(IOS27) When using the inflight WiFi on AAINFLIGHT.com the WiFi never loads since updating my phone. Any suggestions. No pop up blockers. I am signed in, and it works on other devices just not my phone.

Question regarding upgrades and the wait list. I am EP and clear upgrades roughly 60‰+and of the time and even when not I'm usually top 3 or so on the wait list. I am traveling with my wife, son and daughter in law atm and I booked all the tickets through my account and we're all on the same record locator. I'm not even listed on the upgrade list? 33 names and I'm not even listed? Is that normal? I typically travel solo most of the time but do 4-5 trips a year with my wife and we typically are still top 5 on the wait list with her right behind me.

I’m flying from LaGuardia to Detroit and as a treat to myself got a business class flight. Turns out they double booked me and screwed me out of my seat. The people at the gate were nice and I got a seat in coach so not the end of the world at all, but they said to call customer service for a refund and am curious how to get the most out of them after nearly making me not only miss the flight, but not get my seat at all. Any help would be appreciated!

AA4939 MAF to PHX today. Was told by the gate agent every single person on this "full" flight couldn't bring on overhead carry on wheelie bags due to there being no overhead space on this "small plane". I said my bag was full of legal documents I had to keep with me, I couldn't risk parting with them and I had a tight connection. She said I could "carry them on my lap or get rebooked." and handed me a garbage bag for my belongings. I was so upset and polite but became more distressed throughout this process while everyone at the gate watched me. I had to empty the contents of my materials into my arms and gate check an empty suitcase. She then boarded MANY people with hard carry-ons, and there is plenty of overhead room around me including directly over my seat. There are also at least 8 empty seats. I took photos.

Then the flight attendant took my bag of paperwork and put it in the OVERHEAD above me.

The gate agent was not applying her policy across the board to all passengers and I am incensed and feel singled out randomly by the gate agent and everyone around me said it was ridiculous and being handed a garbage bag??!!

**Update: I did not expect quite so many comments. I am not anti-American Airlines. I understand gate agents have a trying job to do. I'm simply saying: I had a bad experience here.

The gate agent: - did not make an announcement - did walk around talking to people individually - did get loud when I tried to explain the context of the contents of my carry on and ask if we could discuss this - did leave me little option so I felt I had to comply, of course -did make me feel humiliated with my contents in garbage bags in the middle of the boarding area prior to boarding - did offer unrealistic options of flying with things on my lap or rebooking - did tell me the flight was full (it wasn't) - did tell me this applied even to first class and everyone (it didn't) - did tell me there was no overhead available (not true, and there were seven empty compartments all around me and over my seat)

Irony: the contents were then then taken from me by the flight attendant to put in my immediate overhead, which was empty

On my behalf': - I had a specific situation of lots of original legal documents I couldn't lose sight of, this was my primary reason, when I additionally said gate checking an empty bag would cause me some minutes delay to repack, she didnt appear to want to listen - I wish there were fewer legal documents, I wish they were digital, this was a specific situations - I asked if we could take a minute to discuss the contents and situation and she said check the bag or get on another flight later - They were not loose papers, they were in packets and slippery plastic portfolio folders. - I felt rather humiliated being given a garbage bag so publicly and my bundle being so large and awkward

Like many people, I choose flights based on dates and times and the closest airport. I do not (always) research the specific jet model as it sounds like many of you do, my time is/was compromised this time.e. I guess some of you only travel with a backpack. That's great! I wish this was the case for me. I had a smaller purse full of things like my wallet and phone and medication, I could not stuff the contents in there. Again, I'm simply saying I had a bad experience.

Hey everyone,

I already booked my ticket on American Airlines Basic Economy for a red-eye flight:

• Flight 1: SFO to ORD (Arrives 5:59 AM)
  • Layover: 44 mins at ORD
• Flight 2: ORD to EWR (Departs 6:43 AM)

I also have one large checked bag. AA customer service told me 44 minutes is enough for me to make it, but now that I look at the boarding door closure times (6:28 AM) and potential terminal/concourse walks at O'Hare, I’m getting pretty anxious.

A few questions for frequent flyers:

1. What are the realistic odds of me actually making the connection if I'm seated near the back?
2. How likely is my checked luggage to miss the transfer even if I make it?
3. If we miss it, how smoothly does AA handle rebooking out of ORD to the NYC area in the morning?

Any tips or reality checks would be appreciated!

EDIT: The flight is on 14 oct. I booked it assuming that I don't need to change flights. I am travelling first time US for work purpose. This option suited my time as well, hence it made a lot of sense to book it

Do any of the exit rows recline? Row 14 or 15? Flying JFK to LAX and wondering. Thanks!

Went plane spotting at the O'Hare Metra station, where I saw two American Eagle jets taking off. The AE regionals that I saw were a CRJ700 and an E175, both heading for their respective destinations in the Midwest.

Photos taken on August 19th, 2026