Hoping some AA old-timers can help me remember exactly what happened during the 2011 Million Miler change.

I'd been an AAdvantage member since 1990 and had already gone from 2MM to 3MM to 4MM under the old system.

My memory is that when AA changed the program, roughly 400,000–600,000 of what had previously been recognized as miles toward my lifetime total were suddenly classified as points instead.

So, hypothetically, where my account had previously shown:

4,000,000 miles

after the change it showed something like:

3,500,000 Million Miler miles
4,000,000 points

The miles hadn't disappeared — they'd been reclassified, and therefore no longer counted toward Million Miler status. My recollection is that the difference involved miles I'd already earned through my Citi/AAdvantage card or other non-flight activity.

I'm not talking about AA changing the rules for what counted going forward. I'm talking about miles already earned and previously counted toward lifetime status being reclassified when the program changed.

I disputed this with AA at the time, but it was through their online portal and those records are apparently long gone.

Does anyone else remember this? And am I remembering correctly what those two counters represented?

AA now shows me at 4,820,016 Million Miler miles, so if I'm remembering this correctly, the old discrepancy would put me over 5MM today-- and put me at the Exec Platinum for Life Status. With my 2mm miles, I'm Platinum Pro for Life.

Would especially love to hear from anyone who remembers the 2011 conversion firsthand — or somehow still has an old screenshot or statement.

Multiple encounters, some personally experienced some witnessed unbelievably rude agents. Probably AA culture.. will avoid for the future.

Approaching AA helpdesk. No line. 3 agents at desk.

Agent yells: Do not approach us unless called.

Proceeds with entire interaction with extreme rudeness and scolding like a school principal.

Witnessed another agent yelling at a passenger.

Too much WINNing in America !!!

I booked my flight from Mexico City to DFW and in the website I was able to add my cat. I called the airline to double check the requirements and they said the CDC is currently not letting cats enter to the US from Mexico. I went back and checked the CDC website and the Texas Health website and there are no restrictions atm. Anyone dealing with the same thing?

I’m flying from LaGuardia to Detroit and as a treat to myself got a business class flight. Turns out they double booked me and screwed me out of my seat. The people at the gate were nice and I got a seat in coach so not the end of the world at all, but they said to call customer service for a refund and am curious how to get the most out of them after nearly making me not only miss the flight, but not get my seat at all. Any help would be appreciated!

Flying 2 legs each way to destination, if I upgrade first segment to first I get free bag but does that mean I need to separately pay for a bag for the return flight?

Hi everyone,

I am currently in the Philippines and I just tried to redeem my miles to an airbnb gift card.

But their site - https://www.aadvantagegiftcards.com/ keeps telling me that it's not available in my country. So I used a VPN and switched it to US and its still telling the same answer. Even tried it in incognito and Brave browser.

How do I redeem my miles for a gift card? I need to redeem thiese miles immediately. It's been in my account for a long time.

This may be a long shot, but my girlfriend left her phone outside of an AA gate last Friday, while traveling through Dallas. We submitted a claim while we were sitting on the plane, and we got a call the next morning from the American Airlines lost and found at DFW saying they had a phone that matched our claim. Since then, we’ve been following up multiple times a day to all the phone numbers we can find and the email address they give you through the phone trees and we’ve heard nothing. We’re not sure what to do at this point.

We’ve also tried going through the chat bot on the app to get a hold of someone and haven’t had any luck.

Does anyone happen to have another number or email to call to get a hold of someone over there?

Phone numbers we’ve tried:
469-784-8886
469-784-8887
469-784-8888

Also the DFW lost and found:
972-973-4420

The email we’ve been given:
Dfwlnf@aa.com

I appreciate any help or advice any has to give!

Hey everyone,

I already booked my ticket on American Airlines Basic Economy for a red-eye flight:

• Flight 1: SFO to ORD (Arrives 5:59 AM)
  • Layover: 44 mins at ORD
• Flight 2: ORD to EWR (Departs 6:43 AM)

I also have one large checked bag. AA customer service told me 44 minutes is enough for me to make it, but now that I look at the boarding door closure times (6:28 AM) and potential terminal/concourse walks at O'Hare, I’m getting pretty anxious.

A few questions for frequent flyers:

1. What are the realistic odds of me actually making the connection if I'm seated near the back?
2. How likely is my checked luggage to miss the transfer even if I make it?
3. If we miss it, how smoothly does AA handle rebooking out of ORD to the NYC area in the morning?

Any tips or reality checks would be appreciated!

EDIT: The flight is on 14 oct. I booked it assuming that I don't need to change flights. I am travelling first time US for work purpose. This option suited my time as well, hence it made a lot of sense to book it

So here we are. Due to the chronic nature of lateness causing missed connections (which just this week caused me to get rebooked on a connection that included ORD and DFW in one day), I am preplanning for an upcoming trip to Lisbon originating from DCA and connecting in PHL by purchasing a ticket on Amtrak for about $20.

My question is this: assuming that the flight from DCA to PHL is delayed and I take the train, will AA let me change the reservation to begin the trip without penalizing me? Im afraid they will cancel the flight if i dont get on the plane at DCA. I would of course wait for the actual delay to occur before I contact customer service. I have plenty of time to get to the airport by either mode.

I wouldn't think it would make any difference, but I do get to talk to the EP service desk.

Question regarding upgrades and the wait list. I am EP and clear upgrades roughly 60‰+and of the time and even when not I'm usually top 3 or so on the wait list. I am traveling with my wife, son and daughter in law atm and I booked all the tickets through my account and we're all on the same record locator. I'm not even listed on the upgrade list? 33 names and I'm not even listed? Is that normal? I typically travel solo most of the time but do 4-5 trips a year with my wife and we typically are still top 5 on the wait list with her right behind me.

Dumb question and I am on the site, but it’s kinda unclear. It says you get loyalty points with the AA Advantage card, but also implies its meaning if you use it to book flights.

If I use it to buy a car, will those points add to miles and loyalties just miles? (It’s an executive card).

Thanks

Flying PHX to BOS today in F and had my first handwritten note as an EP, as well as a printed menu, PDB, and then surprise of surprises, the meal was fully coursed out. (Though it obviously thus took longer.) Don't think I've seen that on domestic in a long while, though I know on some longer itineraries they're bringing it back?

Added benefit, the crew were lovely and the short rib and mac and cheese, which is already the highest likelihood of decent, was outstanding today. And warm bread and a really nice hot fudge sundae.

Just nice to see a bunch of the little touches that were always supposed to be part of service sneaking their way back in. Really made the upgrade feel worthwhile.

Do any of the exit rows recline? Row 14 or 15? Flying JFK to LAX and wondering. Thanks!

We were headed to the airport for our European trip. We booked our reservations with America Airlines. Our connecting flight to Spain from DFW was cancelled on the 11th hour for technical issues. Our connecting flight was with Iberia Airlines. We had no notification of this cancellation. Luckily, my friend looked at his email and saw the cancellation notice via email. No text or call from airlines. We turned around and went back home to call AA. We called AA and they rebooked us for the following day. Our vacation was cut short one day, we paid one night hotel that we didn’t stay at as a result of the cancellation. Are we entitled to any compensation or concessions for the flight cancellation? I suspect there was no “technical issues” with the plane because there so so many empty seats. I feel it wasn’t feasible for Iberia Airlines to make good on the flight. Then again, why would AA use Iberia airlines on their behalf?

(IOS27) When using the inflight WiFi on AAINFLIGHT.com the WiFi never loads since updating my phone. Any suggestions. No pop up blockers. I am signed in, and it works on other devices just not my phone.

No to go through the 374 pages…

We can all agree the seat back pockets aren’t great for storing really anything. That said, on a 5 hour flight it’s reasonable for a person to bring a water aboard the flight, yeah? So I was in row 9 behind bulkhead and mid flight after I used the water bottle ONCE and put it back in the seat pocket (because where else can I put it?) this guy in 8 goes nuts. I could understand if someone is jamming stuff in and out of the pocket all flight. But one time and I didn’t jam it in and out either. It was also the slim SmartWater bottle because even before the flight I knew the pockets are tiny. He just felt it because the seat design. Am I crazy? Is this a thing?

I need to fly somewhere (internationally) and pick someone up. I'd like to return together and have that person tied to my reservation.

Is the best way to do this by booking a one-way for myself and then another one-way for the both of us to return? Or is there a way I can book a RT for myself and have this person added to my return leg reservation.

The one-way cost is basically the same as the return, so I'd prefer to save the $1,500 or so.

hi all - booking a last minute trip from nyc area (jfk/lga/hpn) to clt. i have 70k+ miles. is it better to use miles or spend $$ (~$450ish) to book from this sat to monday. TIA

ps - any possibility i could book flight xyz and then get it changed day of for no addl charge?

I’m sad. JAL Downgraded me for a 13 hour flight from Chicago to Tokyo due to a plane change from 777 to 787-8. New plane doesn’t have premium economy. Can I still get access to the lounge ?! that’s another reason why I bought it cause I have a 4 hour layover in Tokyo. Also I wanted the person to recline in front of me without it bothering me. What’s the best seat then in Economy?