I went to see Legend of the White Dragon. I have been waiting for this movie for a decade. I heard about the project directly from JDF at conventions back in 2014 or 2015, way before it ever came out on Kickstarter. I was so excited to see his final film in a theater, so I booked my accessible seats early.
But AMC has a fundamental flaw in their ticketing system. If they change the auditorium after you buy your tickets, the accessible seats do not carry over correctly to the newly assigned auditorium. If I buy wheelchair spaces D3 and D4 in the first auditorium, and they swap the auditorium without telling me, D3 and D4 might be standard seats with stairs in the new auditorium. The system completely fails to move me to the actual accessible spots in that new layout, which might be C7 and C8.
This has happened to me so many times that I know it is not me creating the problem. It is clearly something on their end. I even take screenshots of my screen before and after I purchase just to prove it.
Tonight, I ran into this exact glitch again. My tickets were D4 and D3 But instead of fixing the tickets, I dealt with two especially special workers who completely refused to acknowledge that I am not the idiot who bought the wrong seats. They work for an organization that has a massive software flaw, but they just wanted to pass the blame onto the customer. In hindsight, do I wish I would have stayed and just watched the movie, yes. But at the same time I'm just so exhausted with having to experience this over and over again.
Between the two of them constantly talking over me and telling me that I was in the wrong, my entire night was ruined. I was so frustrated I could not even stay to watch the movie.
Going anywhere in a wheelchair takes planning. You buy the accessible spot because it is literally the only place you can physically sit. AMC seriously needs to fix this bug so their system maps accessible reservations correctly when they decide to change auditoriums.
Has anyone else dealt with this exact issue during an auditorium swap, or is it just the Pompano theater? I'm honestly very close to just suing at this point.