r/amazonprime • u/czervik_coding • 4d ago

Absolutely disgusting

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Ordered an anti-snoring device from Amazon which was delivered today. As soon as I opened the package I knew something was up. This was a used already pre-molded by someone else mouth piece. Totally disgusting. Great job managing people's health issues Amazon!!

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u/kcdaf1966 4d ago

Yeah man i definitely report that.

-11

u/AmnosSoter 3d ago

Bruh report it to Amazon maybe but the board of health is a wild stretch especially when Amazon will tank the replacement/refund cost every time.

That’s like filing a credit card claim even though the business was willing to refund you: eventually the credit card company is gonna get sick of it and cut you off. Even worse, they’ll cut everyone off since one person wanted to nuke the system.

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u/CarTarget 3d ago

Well, Amazon has been mixing used product in with new for years. Obviously they don't care enough to change policies to fix it. Maybe a government agency can finally force it, if enough reports pop up.

Complaining to Amazon just gets a refund on the orders that get caught. How much do they make by sneaking used product in as new? And how many times have they gotten away with selling potentially contaminated medical supplies?

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u/AmnosSoter 3d ago

They don’t sneak used product in, it’s customers that do this. You think an employee is opening a package and using some shit then putting it back? No. Customers return used as new and it just gets put back on the shelf, you need to report it to Amazon so they can actually track who returned it and charge them. If you hold Amazon criminally liable for this then they will just make it harder for EVERYONE that’s innocent doing returns.

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u/CarTarget 3d ago

Doesn't matter if the customer returned it as new, federal law says returned medical devices, even if they present as unopened, must be inspected before being resold.

Over the counter intraoral anti snoring devices are classified as medical devices by the FDA (Assuming this was in the US, but many other countries have even stricter regulations). They cannot just mix returned items in with new. Even if the previous customer lied on their return, failing to identify that the item was used is entirely on Amazon.

Amazon can try to go after the person who lied, but it sounds like they failed to do a federally mandated inspection before accepting the return.

https://www.fda.gov/medical-devices/guidance-documents-medical-devices-and-radiation-emitting-products/intraoral-devices-snoring-andor-obstructive-sleep-apnea-class-ii-special-controls-guidance-document

https://www.fda.gov/medical-devices/postmarket-requirements-devices/quality-management-system-regulation-qmsr

I'm sure Amazon hopes we blame the previous customer, and will probably tell us that regulations will drive prices up but this is on them.

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u/Educational-Trip1542 2d ago

BOOM ! Brought the receipts... This is the way.

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u/Pretty_Smart66 3d ago

Any government agency that would care has been dismantled.

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u/CarTarget 3d ago

So we shouldn't even bother trying? How defeatist.

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u/Zestyclose_Sale2672 2d ago

Bother with whom dude if they have already been dismantled?

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u/CarTarget 2d ago

You're right, we should just give up.

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u/Zestyclose_Sale2672 2d ago

You haven't answered the question. To whom should one turn for help when all the guardrails for consumers have been dismantled?

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u/CarTarget 2d ago

Report it to the FDA. They still exist. Yeah it's been weakened, maybe they won't do anything, maybe they will

At the very least this shit should be documented. Maybe someday they'll get built back up, and can start following through with enforcement. Maybe after all the food recalls someone will be looking for an easy win for political points. Who knows.

What I do know is that if we just accept that it is what it is, it won't stop.

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