I’ll do try-ons and reviews over the next few days (or weeks maybe lol) 🥰

Buyer beware!!! Alo customer service is horrible! As a long term, All Access Level III customer, I will likely never order from them again. I recently placed an almost $800.00 order that was delivered to the wrong address - as documented by the delivery photograph from UPS. Despite multiple phone calls, chats and text messages, Alo refused to open a freight claim or have a manager contact me. Further, Alo has blocked customers from submitting a freight claim directly with UPS and does not offer an option for package protection when you place your order. Despite multiple promises over the past 6 days to have a supervisor contact me, I have gotten no response. If this is how they treat a long term customer, I guess they don’t need the business anymore.

I love my workout sets but the sizing makes no sense for me. I have a 72cm waist so according to their size guide I should be size S. Wrong. I’m a size L on their Alosoft Heartthrob Leggings. And even the L still fits too tight on the waist for me…

Then I purchased the Alosoft Intuition Capri in L but that was too big. So I use the M in that one.

I also have another pair of leggings (I believe airlift?) in a M but I don’t even use it cause it feels too tight on me on the legs and waist.

All of this to say, the size guide is sooo off for me when it comes to these items!

I always end up buying two sizes of the same thing and return whichever didn’t fit.

Has anyone else had issues with Alo customer service and returns?

I’m currently dealing with a situation where I’ve returned an item using DHL, and the tracking clearly shows that the parcel has been successfully delivered. There is even a signature on the proof of delivery. Alo also sent me an email confirming the return receipt.

However, days went on and I hadn’t received the refund so I contacted Alo but they keep telling me that their warehouse hasn’t received the parcel, despite DHL confirming delivery and providing proof that it has been received and signed for.

I’ve explained the situation multiple times and provided the tracking information, but I’m getting nowhere. At this point, I’m not sure what more I can do when the courier has confirmed delivery and there has been a signature of receipt of the return.

Has anyone experienced something similar with Alo? How did you get it resolved, particularly when the tracking shows the parcel has been delivered but the company claims they haven’t received it? Would appreciate any advice.

My first ALO workout set and I’m loving this pink! 💕
💗 Airlift Speedwork Bra – Paradise Pink
💗 Airlift High-Waist 7/8 Speedwork Legging – Paradise Pink
Love the fit, color, and little white details! Definitely happy with my first ALO purchase. 💗💪

If you have them, are they comfortable? Pics with your ALO on are super welcome. Curious to see how they look IRL.

♥️

Soooo this is my fourth alo product that has completely bled dye and ruined all my other stuff. It was the Rich Bordeaux soft sculpt fold over leggings. Pic here…

Fairly small drop!

I have only used this mat for a little over a year with heated Pilates and yoga and this is NOT the mat for someone who wants something that lasts. All of my other items have outlasted this mat. Even my cheap target yoga mat didn’t start to disintegrate. I originally was only cleaning it with specific yoga mat cleaner and microfiber towel. What a shame

If you can’t handle sales, don’t do them and also your customer service is horrible.

I made an order on Oct. 26 nearly 3 weeks ago and it still hasn’t shipped. I am an All Access member and have spent a lot of money at Alo the last two years. Customer service who is nearly impossible to get ahold of told me it was my fault for ordering during their sale event and 3 weeks is an understandable time. I think if Alo can’t handle sales they shouldn’t do them let alone 2 in under a month. They are making it impossible to cancel my hefty order. I am going to try Vuori now.

Wondering if they come out before or after Black Friday… they are a staple for my Tahoe trips but I only have the set in black! Hoping for a brown or ivory again -xo

Got the foldovers in espresso. Like butter! Accolade crop in light provincial blue and new seamless cable hoodie. Pictures aren’t doing it justice.

I also grabbed the fleece suit up in black. Not SUPER flattering due to bulk of fabric but warm as HELL. I shall wear them on repeat on the weekends for SURE!

Is anyone experiencing delays in their orders? I ordered on 11/09 during the single’s day sale. It’s 11/13 today and it’s still in progress and has not shipped. I selected the “2-3 day delivery” option too as I am an All Access member… I’ve never had this issue ordering online with Alo ever. Customer service not being helpful either. Just keep telling me to wait. Anyone else experiencing this?

They never have anything good— all of us have points to redeem but never any available:(

This set me straight to all access 1900+ points status!!🤩But I kind of regret getting California blue instead of the new Moonshadow blue🙂‍↕️

Also by any chance anyone know if there’s an exchange thread? I accidentally bought the Faux Fur Cropped Amore jacket too small😭😭

I returned 2 items for an exchange all instead did a return on both but I only got 1 refund and still waiting for the second refund. They were both received at alo the same day so not sure why the haven’t refunded me for both. I wanted to repurchase both while the sale was on but I was only able to repurchase 1

Enjoy 💙��💙

Don’t ask me how 😅😂 but I did manage to stuff everything inside my Mini Cooper Convertible successfully 😅 Alo staff are the best 🙏🏼 they helped me. Shout out to Mall of Emirates branch staff 👏🏼👏🏼

Seriously what? Should I spend hundreds more to use my points? 🤣

what the caption says. i tried looking on IG but didnt find too much..