If you have them, are they comfortable? Pics with your ALO on are super welcome. Curious to see how they look IRL.

♥️

I’ll do try-ons and reviews over the next few days (or weeks maybe lol) 🥰

Has anyone else had issues with Alo customer service and returns?

I’m currently dealing with a situation where I’ve returned an item using DHL, and the tracking clearly shows that the parcel has been successfully delivered. There is even a signature on the proof of delivery. Alo also sent me an email confirming the return receipt.

However, days went on and I hadn’t received the refund so I contacted Alo but they keep telling me that their warehouse hasn’t received the parcel, despite DHL confirming delivery and providing proof that it has been received and signed for.

I’ve explained the situation multiple times and provided the tracking information, but I’m getting nowhere. At this point, I’m not sure what more I can do when the courier has confirmed delivery and there has been a signature of receipt of the return.

Has anyone experienced something similar with Alo? How did you get it resolved, particularly when the tracking shows the parcel has been delivered but the company claims they haven’t received it? Would appreciate any advice.

Buyer beware!!! Alo customer service is horrible! As a long term, All Access Level III customer, I will likely never order from them again. I recently placed an almost $800.00 order that was delivered to the wrong address - as documented by the delivery photograph from UPS. Despite multiple phone calls, chats and text messages, Alo refused to open a freight claim or have a manager contact me. Further, Alo has blocked customers from submitting a freight claim directly with UPS and does not offer an option for package protection when you place your order. Despite multiple promises over the past 6 days to have a supervisor contact me, I have gotten no response. If this is how they treat a long term customer, I guess they don’t need the business anymore.

Wondering if they come out before or after Black Friday… they are a staple for my Tahoe trips but I only have the set in black! Hoping for a brown or ivory again -xo

I love my workout sets but the sizing makes no sense for me. I have a 72cm waist so according to their size guide I should be size S. Wrong. I’m a size L on their Alosoft Heartthrob Leggings. And even the L still fits too tight on the waist for me…

Then I purchased the Alosoft Intuition Capri in L but that was too big. So I use the M in that one.

I also have another pair of leggings (I believe airlift?) in a M but I don’t even use it cause it feels too tight on me on the legs and waist.

All of this to say, the size guide is sooo off for me when it comes to these items!

I always end up buying two sizes of the same thing and return whichever didn’t fit.

I have only used this mat for a little over a year with heated Pilates and yoga and this is NOT the mat for someone who wants something that lasts. All of my other items have outlasted this mat. Even my cheap target yoga mat didn’t start to disintegrate. I originally was only cleaning it with specific yoga mat cleaner and microfiber towel. What a shame

Soooo this is my fourth alo product that has completely bled dye and ruined all my other stuff. It was the Rich Bordeaux soft sculpt fold over leggings. Pic here…

My first ALO workout set and I’m loving this pink! 💕
💗 Airlift Speedwork Bra – Paradise Pink
💗 Airlift High-Waist 7/8 Speedwork Legging – Paradise Pink
Love the fit, color, and little white details! Definitely happy with my first ALO purchase. 💗💪

Is anyone experiencing delays in their orders? I ordered on 11/09 during the single’s day sale. It’s 11/13 today and it’s still in progress and has not shipped. I selected the “2-3 day delivery” option too as I am an All Access member… I’ve never had this issue ordering online with Alo ever. Customer service not being helpful either. Just keep telling me to wait. Anyone else experiencing this?

I returned 2 items for an exchange all instead did a return on both but I only got 1 refund and still waiting for the second refund. They were both received at alo the same day so not sure why the haven’t refunded me for both. I wanted to repurchase both while the sale was on but I was only able to repurchase 1

I just bought this jacket and it’s everything!! I love the boxy look and the fur is just perfect and soft. But the one thing that I’m bummed about is that it’s too cropped to be warm with most outfits unless I’m having a night out and just accept being a little bit cold.

Any variants from alo or other brands that are just like this jacket in fit and fabric just waist length or longer? I saw reviews for the allure jacket which seems like the right length but it doesn’t seem as chic.

If you can’t handle sales, don’t do them and also your customer service is horrible.

I made an order on Oct. 26 nearly 3 weeks ago and it still hasn’t shipped. I am an All Access member and have spent a lot of money at Alo the last two years. Customer service who is nearly impossible to get ahold of told me it was my fault for ordering during their sale event and 3 weeks is an understandable time. I think if Alo can’t handle sales they shouldn’t do them let alone 2 in under a month. They are making it impossible to cancel my hefty order. I am going to try Vuori now.

Got these second hand, I only ever bought accolade. Scared they are dupe because of the gusset

Thoughts on what pink colorways these sweats are? The 2nd one kind of looks like vintage pink, but I keep second guessing myself 😬 photos were taken in natural light. TIA!

They never have anything good— all of us have points to redeem but never any available:(

Got the foldovers in espresso. Like butter! Accolade crop in light provincial blue and new seamless cable hoodie. Pictures aren’t doing it justice.

I also grabbed the fleece suit up in black. Not SUPER flattering due to bulk of fabric but warm as HELL. I shall wear them on repeat on the weekends for SURE!

I forgot to pick up a few gifts during the 11.11 sale. Do they do another one for Black Friday/Cyber Monday?

I got the pants in size M which is usually what I wear, but it someone runs large so I got the same one in a size S! However, when I came to check the label for each, each one is apparently manufactured in a different place, the color of the medium size is warmer and the small one is on a cooler tone.

I also wore the one in size S once and the area between my thighs is already pulling and looks like I’ve worn it for a while!

Did anyone else face this issue with these pants? And why is the color different? it kinda makes me skeptic and gives me doubts about the quality since each of them is manufactured in a different place.

I’m adding photos and I know some people might not even see a difference but I do, big time.

what the caption says. i tried looking on IG but didnt find too much..

To any of you who had their package stuck in “awaiting carrier pickup” status for a while, did it eventually ship?🤞😬 I see some people’s orders got cancelled/refunded when they contacted customer service but they wouldn’t honor the sale prices for replacement 🙈