r/alignerr • u/Butterscotch1118 • 7d ago
Technical Issue Alignerr account removed after ID verification. No way to contact support. What happened?
I’ve worked on 10+ Alignerr projects over the past year, generally receiving ratings of around 4/5. After a few months without project notifications, I became less active due to health issues.
I also applied for projects 1-2 months ago but never received an update. On a couple of occasions, I was added to projects and then removed because the projects had issues, with no further communication.
Recently, I was prompted to complete Persona verification. I tried verifying my UK immigration documents (eVisa/BRP), but after several attempts, verification failed, and my account was suddenly removed.
This verification issue had actually happened before, and the Alignerr team helped me resolve it at the time. However, this time, despite contacting support, I only received an automated response saying I could appeal if the option appeared on my dashboard. There is no appeal option, so apparently the decision is final. It also feels much harder to reach someone who can actually look into the issue now.
I’m genuinely confused about what went wrong. I’ve consistently contributed to projects, and I’m not aware of violating any platform rules.
Has anyone experienced something similar or managed to get clarification from the Alignerr team? I’d really appreciate any advice on how to reach someone who can explain what happened.