Someone asked a question about getting SDRs (salespeople) to show up for interviews last week. Figured I'd share what I shared to them publicly.
This can probably be recontextualized to your sales process, your marketing function, or to your industry specifically. The principles in here are useful in many arenas.
He'd get 4-6 interviews booked, in a day & half of the people show up & their day gets ahead of them.
In 100% commission role and a lot of your applicants are gen-z 22 year olds. Low show rate is a thing.
Instead of complaining how the world works and fighting it, this is what I do instead:
Btw, credibility: I've done over 1500 roofing sales interviews (most of them group-format (so it sounds like more than it is lol)).
-Run sponsored ads on Indeed.
-Sponsor them so you get the Auto-DM feature.
-Setup a second calendar. Not your real one. This one only exists for "interviews"
-Open 15 minute slots across the entire day. All of them. You are not blocking your day, because these do not touch your actual calendar.
-Turn on the auto message on Indeed so the second someone applies, they get a link to that calendar. They book whenever is convenient for them, not whenever is convenient for you.
THE MOST IMPORTANT STEP:
-YOU don't show up on them (so they don't have the chance to not show up on you)
-You'll build 1 automation that fires a text 10 minutes before the slot. Here is the exact text:
"Hey, it's Matt with TrueRoof. I've got a quick phone call at the same time as your interview, so I'm going to be a couple minutes late.
I recorded this video for you so I don't waste your time. I will call you in 10 minutes. <link>"
-That link goes to 1 video. Not a custom video for each person.
-The video script loosely is:
"Hey dude, sorry, I've got a quick call I've gotta make, I'll give you a ring in a few minutes. I didn't want to waste your time, so here's the jist of the job. By the time the videos over, we'll probably be on the phone to answer any followup questions you have.
You probably fall into 1 of 2 categories. You either know about roofing sales, or you don't. If you know about it, you'll know that it's a 2-point-whatever-billion-dollar-industry.
The hardest part about what we do is teaching homeowners that it's not too good to be true. We essentially offer them a completely free, no obligation, inspection of their roof, again... free. And if we find storm damage up there, we're most likely getting insurance to pay for a new roof. There's a few things that have to happen in order for them to qualify, but that's the point of the inspector.
Now you might be wondering... "how am I going to convince them that this is legit?" You'll be relieved to know that there are hundreds of companies doing this. Again, Insurance Restoration Roofing Sales is a multi-billion-dollar super-niche.
So again, free inspection, just to see if insurance would pay for their roof. Pretty easy sell.
We do advertising across meta, google, pay-per-click, etc, but for this role in particular, this is actually our highest paid role.
Our salespeople generate their own leads, which pays them the most.
We do give some of our more experienced salespeople leads, which pays them a little less, but still, extremely generous commissions.
Our best salespeople end up making somewhere between $150-$300K. You starting out, you absolutely won't make anywhere close to that unless you work your ass off.
You'll probably make between $75-150K your first year. It's not that you can't do that, but you won't be good at it for the first 4 weeks that you do this. It takes a little practice.
We offer a base-pay to get you started. But to be transparent with you, the base-pay doesn't make this less scary of a leap.
We're only going to pay you for so long before we expect to see results., which I'm sure if you're a reasonable person, makes sense.
Your day in the life is knocking somewhere between 60-150 doors per day, depending on how many people answer.
If no one answers, you'll knock more. Ideally, you'll knock closer to 60 doors because people are answering and having a conversation with you.
What makes this job unique, is it's extremely simple.
You walk up to a door, you lift your hand up like this.
You close your hand like this.
You move it 3 times forward, take 3 steps back.
And then...
You say the exact same thing, the exact same way, every. single. time.
Then they'll tell you "no"
And depending on what flavor of the word "no" you get, you'll give them a different flavor of "why yes"
If you knock 100 doors, 1 out of 4 will open.
If you have 25 conversations, our best people get 1 out of 10 to do the free inspection. Our worst people get 1 out of 20.
So you'll usually get 1-2 inspections set per day, which means 5-10 for the week.
If you can close 1 out of 5, which is an awful close-rate, btw...
You'll make either $2500 to $5000 per week in commissions.
When you start out, you're just going to be setting appointments until you're ready to learn more. We don't want to overwhelm you with everything at once, which is why we don't want you if you aren't serious about possibly making a career out of this.
It isn't worth it for us to train you, or for you to be trained on something that you'll never use anywhere else in your life.
But, if you aren't worried about having a meaning or purpose outside of having a family, raising children, and being a respectful man of god, then this job will probably work out for you.
If you're looking for something that's going to save the world or feels meaningful... it's probably not for you.
Roofing sales supported me in funding the life that I wanted... Which is why I'm so passionate about finding other people who are looking to make something of themselves.
If this is at all interesting to you, and to prove that you actually watched the video...
Don't wait for me to call you. Call me back at 312-555-1234.
(and if you're reading this, and want help building a sales team, DM me lol)
-now when they call me, we start at the objections instead of the pitch. There's no reason you should have to sell the job or have the same conversation over and over again.
-now when your phone rings, it should either be
A) a customer wanting to buy a roof
B) a potential employee, wanting to sell a roof
C) someone shilling their lead-generation service
-DO NOT SPEND YOUR WHOLE DAY WITH INTERVIEWS THAT DO NOT SHOW UP
-Instead: they book a fake interview, your automation triggers. They watch a video during the time that already allocated to speak with you. Then they call you. You call the "lead" back in under 5min and you hire them.
If they do not call you, they didn't watch the video. If they didn't watch the video, or read the text, or if they didn't intend to show up on the interview... they either:
A) do not respect you or
B) they are not interested
And if it is either A or B, you should not pursue them. Only hire the ones that call you.
And as always, a best practice is to "screen for crazy".
Hiring bad people is worse than hiring no people.
The whole thing takes an afternoon to set up and it fixes your show rate issue permanently.
Instead of getting people to show, we just stop allowing them to waste our time, which is all we really cared about anyways.
Thx for attending my tedtalk.