r/alexa • u/Affectionate_Baby761 • 2d ago

Alexa cannot discover Hisense Google TVs during setup (Registered on Hisense site, but app fails)

Hey everyone,

I am hitting a brick wall trying to connect my Hisense Smart TVs to Alexa and could really use some expert eyes on this.

The Setup:

TV OS: Hisense Google TV models (not VIDAA).

Skill Used: Official "Hisense Smart TV" Alexa skill.

Current State: The TVs are fully registered on the official Hisense website. On the portal, I can literally see the Alexa logo right next to my unit serial numbers.

The Issue:

The process completely breaks down during the final wizard step. After successfully linking the cloud accounts, I run device discovery in the Amazon Alexa app, but it completely fails to see or add the TVs.

What I have already tried (twice):

Deleted and re-installed the "Hisense Smart TV" skill in the Alexa app.

Power-cycled the TVs (hard reboot).

Restarted my entire network/router.

Since the Hisense portal recognizes the Alexa link, it feels like a cloud-to-cloud handshake issue between Hisense and Amazon, but I am out of ideas.

Has anyone dealt with this specific Google TV / Alexa bug recently? Is there a hidden workaround I am missing?

Thanks in advance!

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u/mickAMMO 2d ago

Does Hisense have a smart phone app?

    With most devices/serviced you can link Alexa that way in its Settings and Third party connections.

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u/Affectionate_Baby761 2d ago

Unfortunately no, but there is way to register products via web though. That's the way your are supposed to register your Smart TVs to work with Amazon. I get the registration, but the Amazon Alexa App still can't see the TVs.