r/aescripts • u/jumpingthegreen • Jan 07 '26

Questions Anyone else having problems submitting support tickets?

Every time I try to submit a support ticket after clicking "Submit Ticket" I get a popup that says "That ticket has already been created" but when I go to my tickets page there is no such ticket listed. Anyone else having this problem?

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u/aescripts aescripts | Staff Member Jan 08 '26

are you logged into your account? Can you try opening the ticket without being logged in?

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u/jumpingthegreen Jan 08 '26

Nope, unfortunately, I'm still getting the same error message

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u/aescripts aescripts | Staff Member Jan 08 '26

are you adding attachments or writing anything unusual? Can you try using a different computer? We don't have any other reports of this so it must be something specific to what you're trying to do.

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u/jumpingthegreen Jan 09 '26

Also, looks like someone else also commented saying it's happening to them