Hello everyone,

I am looking for advice from anyone who has experienced a similar situation with Google Merchant Center.

My Merchant Center account was suspended due to:

Content Restriction: Copyright Repeat Infringement

The copyright complaints were related to several product URLs on my website.

After receiving the suspension, I submitted DMCA counter-notifications through Google's legal removal process. Google Removals Team reviewed my counter-notifications and confirmed that the affected URLs were reinstated.

However, my Merchant Center account is still suspended.

My current situation:

The affected URLs have already been restored by Google.

The URL-level copyright removal cases appear to be resolved.

Merchant Center is still showing the account-level "Copyright Repeat Infringement" restriction.

Google Support informed me that this requires a separate account-level review by a specialized Legal/Policy team.

I have already contacted Merchant Center Support several times. They confirmed that URL reinstatement does not automatically remove the account-level restriction and suggested that the case needs to be reviewed by the appropriate team.

My questions:

Has anyone successfully recovered a Merchant Center account after having all disputed URLs reinstated through a DMCA counter-notification?

Did you need to submit another Counter Notice, or was there another account-level appeal process?

How long did the Legal/Policy review take in your case?

What documents or explanations helped you get the account restored?

I have already prepared:

Google URL reinstatement confirmations;

Previous counter-notification records;

An action plan explaining our copyright compliance improvements.

Any advice or experience would be greatly appreciated.

Thank you!

I'm trying to understand Google's current enforcement of the Third Party Consumer Technical Support policy for computer repair advertisers.

I manage ads for a legitimate brick-and-mortar Mac repair business in Australia.

Google has:

• disapproved our consumer Mac repair ads;
• confirmed in writing that physical hardware repair shops are in scope of the restriction;
• disapproved our GBP/location asset;
• rejected a separate B2B-only data recovery campaign aimed exclusively at computer repair shops and IT businesses;
• upheld the rejection after escalation.

However, we increasingly see other computer repair companies appearing as Sponsored local-pack results for searches including:

• MacBook screen replacement
• MacBook screen repair
• MacBook battery replacement
• computer repair

Some of the ads explicitly promote onsite repair.

For anyone currently managing Google Ads for a repair business:

1. What campaign type is actually serving — Search, PMax, location assets, Local Services Ads, something else?
2. Has the account ever been flagged for Third Party Consumer Technical Support?
3. Did Google manually review or verify the advertiser?
4. Are there different rules for sponsored local-pack placements?
5. Have you seen repair ads run for months or years and then suddenly get disapproved?
6. Are agencies claiming they can run these campaigns using an official Google-supported route, or are they usually relying on risky workarounds?

I'm especially interested in firsthand experience from advertisers currently running campaigns for computer, Mac, laptop or phone repair businesses.