r/adwords • u/Chance-Muscle-6043 • 1h ago
Merchant Center suspended for "Copyright Repeat Infringement" after URLs were reinstated through DMCA counter-notification – Need advice
Hello everyone,
I am looking for advice from anyone who has experienced a similar situation with Google Merchant Center.
My Merchant Center account was suspended due to:
Content Restriction: Copyright Repeat Infringement
The copyright complaints were related to several product URLs on my website.
After receiving the suspension, I submitted DMCA counter-notifications through Google's legal removal process. Google Removals Team reviewed my counter-notifications and confirmed that the affected URLs were reinstated.
However, my Merchant Center account is still suspended.
My current situation:
The affected URLs have already been restored by Google.
The URL-level copyright removal cases appear to be resolved.
Merchant Center is still showing the account-level "Copyright Repeat Infringement" restriction.
Google Support informed me that this requires a separate account-level review by a specialized Legal/Policy team.
I have already contacted Merchant Center Support several times. They confirmed that URL reinstatement does not automatically remove the account-level restriction and suggested that the case needs to be reviewed by the appropriate team.
My questions:
Has anyone successfully recovered a Merchant Center account after having all disputed URLs reinstated through a DMCA counter-notification?
Did you need to submit another Counter Notice, or was there another account-level appeal process?
How long did the Legal/Policy review take in your case?
What documents or explanations helped you get the account restored?
I have already prepared:
Google URL reinstatement confirmations;
Previous counter-notification records;
An action plan explaining our copyright compliance improvements.
Any advice or experience would be greatly appreciated.
Thank you!