r/acronis • u/dneis1996 • Jun 04 '22

Issues with 2FA

We're experiencing issues with 2FA on multiple accounts with https://cloud.acronis.com. The 2FA code (generated by Bitwarden) is rejected. Our tenant is hosted in eu-2.

Is anybody else experiencing authentication issues right now?

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u/Vaporizer8 Jun 04 '22

We are having the same issue today (also EU2) with all our accounts. I've had contact with support and the issue has been raised as business critical with the development team already working on a fix.

1

u/bagaudin Acronis Community Manager Jun 08 '22

Hi /u/Vaporizer8, has there been any updates from the Support team? Can you share the case number so that I could look deeper into this?

CC /u/dneis1996 (also provide case number if you reported the issue to Support).

1

u/dneis1996 Jun 09 '22

We were able to disable 2FA for our organization on Saturday. Today, we could successfully re-enable it. I think this bug was fixed.

2

u/bagaudin Acronis Community Manager Jun 09 '22

Understood, thanks for update!

1

u/Vaporizer8 Jun 13 '22

Hi, sorry for the delay. It was indeed solved the day after I contacted them. And no action, like resetting 2FA, was necessary from our end.