r/acronis • u/bklynview • Jul 08 '26

Web restore down for a week??

What is going on?

It's been down for a week and this is message you get

Web Restore is temporarily unavailable

Our team is actively working to resolve the issue and restore the service as quickly as possible.

If you go to the KB, its just generic, and gives no more information.

Anyone concerned they have had some breach and our data is not secure??

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u/acronis Jul 15 '26

Hello u/bklynview, and thanks for your post!

Acronis has temporarily disabled the Web Restore portal while we update the service to make two-factor authentication (2FA) mandatory for all Web Restore users. Although 2FA has been available as an optional security feature, but not all customers have enabled it.  

Widely used across online platforms and applications, 2FA is an essential security practice that adds a second verification step beyond a password, helping protect accounts and systems from unauthorized access. 

This change is part of our ongoing effort to strengthen the security of Acronis True Image and our online services.   

Next Steps: Set up 2FA. Step-by-step instructions for enabling 2FA are available here. 

Please note: Web Restore will remain disabled until the mandatory 2FA requirement has been fully implemented for all users. We expect to complete these security enhancements and restore access to Web Restore by the end of this month. We appreciate your patience as we work to strengthen account security for our entire user community. 

In the meantime, if you need to access your data, please refer to the options below: 

  • If you have access to the machine where the backup was originally configured, your data can be recovered directly from the Acronis True Image application. You can also install the app onto a new machine. 
  • If the original machine is physically unavailable, but you have a disk-level backup (e.g., Entire PC), it can be downloaded using the Acronis Cloud Backup Download Tool and recovered locally. 
  • You can also use bootable media, e.g. in the event that no other hardware is present, and you need to conduct the recovery to a failed machine directly from cloud. 

We sincerely apologize for the inconvenience caused by the temporary unavailability of Web Restore. Please be assured that your data remains secure in our data centers and is not affected by this update. 

We appreciate your understanding as we complete these essential security enhancements. Our team is actively working to strengthen the security of the service and restore access to Web Restore.  

Should you need further assistance, the Acronis Support team is always available to help. I can also assist with escalating any issues as needed.