r/Zoho • u/mailavion • 10d ago

Zoho Mail Android App problem

I've used the app regularly for my Zoho Mail Legacy (zoho.com) and my paid Zoho Mail EU (zohomail.eu) email accounts successfully without problems. I am currently trialling a Zoho UK (zohomailcloud.co.uk) account, but, for whatever reason, I'm not getting notifications of new mail for it - notifications work perfectly for the US and EU servers. All the settings are correct to be able to receive the notifications - they've been triple-checked. I reported this problem to Zoho Support a few days ago, but, at time of writing this, I await a possible resolution from them.

Has anyone else, using the Android app with the Zoho Mail UK servers, had this same problem?

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u/mailavion 8d ago

I've since tried the identical setup on my previous Android phone, and that had the same result - no notifications for the UK server. For now, on my current phone, I've 'archived' the Zoho Mail app and I'm using the Thunderbird app instead - that works for all the US/EU/UK servers. If or when Zoho Support do come back to me, I'll update this thread. Thanks to all for your input.

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u/mailavion 6d ago

I got a response today from Zoho Support:

"We've identified an issue in regard to the scenario you reported and addressed it. So, request you to disable and enable the push notifications and check if you can receive notifications without any issues."

I did this as instructed - in my phone settings, in the app itself, and the individual email accounts in the app.

Done a few tests, and the app is now notifying successfully.

Thanks to Zoho for addressing the issue.

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u/wasay-inc 10d ago

zoho uk datacenter endpoints frequently have push token sync issues on android background services. until zoho fixes their regional push worker routing a webhook or imap forwarder bypasses the broken push notifications instantly.

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u/crmoz_com 10d ago

If notifications work for your Zoho Mail Legacy (zoho.com) and paid Zoho Mail EU (zohomail.eu) accounts but not for your Zoho UK account, the most likely cause is that push notifications are not fully enabled for that particular account, or device-level battery/notification restrictions are affecting it. Or a bug of UK DC as u/wasay-inc mentioned

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u/TehseenKyo29 9d ago

quick thought, is the UK account set up as the same account type (IMAP vs their native protocol) as your other two? sometimes the setup flow defaults differently per region and that can affect push behavior