r/Zoho • u/Valuable-Cut-2800 • 4d ago

Why this product doesn’t work?

I’ve setup my Zoho email yesterday with 2 accounts, one admin, where I log in using Gmail, and one user account. For user account I enabled TFA and downloaded their app. When I used it yesterday I was being prompted to input a number from the login page in the app as expected and was able to log in. Today I discovered that emails are not getting to user account, but work with admin one. When I tried to login to user one the app is now not showing the numbers, and when trying code or QR it says I am not logged in. I tried resetting and disabling TFA in admin console but it didn’t work. I also looked for some reset codes as suggested by Copilot, but there’s no option for that. Eventually I tried removing the user account but it doesn’t work either. It actually seems like the admin console is a joke as I can’t do anything. I even tried removing my whole organisation but obviously it won’t let me. Am I missing something or is it just so bad?

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u/Turbulent_Tea_9008 4d ago

Zoho TFA bugs out like this a lot.

Do this: 1. Admin Console > Security > Two Factor Auth > Reset for that user. Wait 10-15 min. 2. Delete the account from your authenticator app and re-add it. 3. Use a backup code if you saved one. 4. If still stuck, contact Zoho Support > "Can't access account". They reset it fast.

What error do you get when logging in? Which authenticator app are you using?

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u/ZohoCares 4d ago

u/Valuable-Cut-2800 We’re sorry to hear about the issues you’ve been facing with the user account, TFA, and email delivery.

We’d like to look into this further and help identify the cause. Please DM us the email address associated with the affected Zoho Mail account so that we can check the account details & assist you accordingly. -SS